Search Engine Account | Content Writer | ₱30K Joining Bonus

Cognizant; Taguig; On-site; PHP 279,000 - 502,000; Full time

Job summary

Cognizant is seeking a technical/instructional writer to craft knowledge base and help center articles for global product launches. You will collaborate with project coordinators and leads to ensure accurate, clear content.

Ideal candidates have at least one year in technical writing, strong English, and experience in customer service or tech support, with the ability to write concise manuals and user guides.

Qualifications

• 2+ years of college coursework completed
• 1+ year experience as technical or instructional writer
• 1+ year experience in customer service or technical support
• High proficiency in English (spoken and written)
• Ability to write concise, reader-friendly manuals and guides

Responsibilities

• Write knowledge base and help center articles per client and stakeholder requests
• Contribute content for help center and knowledge base on product launches with project coordinators and leads
• Conduct initial information gathering and scoping for topics to be written
• Write social and community forum blogs aligned with client and community manager inputs
• Collaborate with stakeholders during staging of product announcements and releases

Skills

Technical writing

Customer service

English proficiency

Blog writing

Education

Two-year college coursework

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Terms and conditions apply.

Job summary:

• Write knowledge base and help center articles, in line with client / stakeholder requests
• Participate in writing content for help center and knowledge base on product launches, with project coordinators and project lead (team leader) collaboration
• Engage in initial investigation and scoping of information, conducive to the topics that are required to write
• Writing social and community forum blogs aligned with inputs provided by the clients and community managers
• Collaborate with the stakeholders in staging product announcements and emerging product releases

Who Thrives Here:

• Completed 2 years in college without back subjects.
• At least 1 year of experience as a technical or instructional writer, with strong understanding of smart technology
• At least 1 year of experience in a customer service or technical support project
• High in English proficiency - Speaking and Writing
• Ability to write concise and reader-friendly instructions such as gadget user manuals

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.