Technical Account Representative

Telesys BPO; Las Piñas; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

HMO

Job summary

A prominent BPO company in Las Piñas is seeking a Customer Service Representative for a Technical Account. You will serve as the first point of contact for customers experiencing technical issues and provide basic to intermediate technical support. Responsibilities include handling inbound inquiries, troubleshooting common issues, and documenting interactions. The position offers full paid training, performance bonuses, and health insurance (HMO).

Qualifications

• Strong communication skills for customer interaction.
• Ability to troubleshoot technical issues.
• Experience with customer service.

Responsibilities

• Handle inbound technical support inquiries via phone, chat, or email.
• Troubleshoot common issues related to software, hardware, devices, or connectivity.
• Guide customers through clear, step-by-step solutions.
• Accurately document customer interactions and resolutions.
• Escalate complex concerns to higher-level technical teams.
• Meet quality, customer satisfaction, and productivity metrics.

Job description

Job Description

We are looking for a Customer Service Representative for a Technical Account who will serve as the first point of contact for customers experiencing technical issues. You will provide basic to intermediate technical support while ensuring excellent customer service.

Key Responsibilities

• Handle inbound technical support inquiries via phone, chat, or email
• Troubleshoot common issues related to software, hardware, devices, or connectivity
• Guide customers through clear, step-by-step solutions
• Accurately document customer interactions and resolutions
• Escalate complex concerns to higher-level technical teams
• Meet quality, customer satisfaction, and productivity metrics

Work Schedule & Training

Full paid technical and product training provided.

What to expect

Continuous learning and hands-on technical experience.

Employee Recognition and Rewards

Performance Bonus

Insurance Health & Wellness

HMO