Technical Account Associate | Beginners Friendly

Caldwell Communications Consultancy Philippines; Rizal; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive pay and performance incentives

Technical training and professional growth

Supportive team environment

Supportive team

Job summary

A customer service company in the Philippines is seeking Technical Customer Service Representatives. The role involves troubleshooting technical issues, handling inquiries via various channels, and guiding clients with solutions. Candidates should possess strong English communication and problem-solving skills, along with a focus on customer satisfaction. The position offers competitive pay, performance incentives, and paid technical training. Willingness to work onsite is required.

Qualifications

• High School or Senior High School graduate, with college preferred.
• Strong English communication and analytical skills.
• Basic computer skills and ability to multitask.
• Basic computer skills and ability to multitask.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English skills

Problem-solving skills

Customer-focused

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English and problem-solving skills
• Customer-focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Metro Manila

Why Join Us

• Competitive pay and performance incentives
• Technical training and professional growth
• Supportive team and collaborative environment