CSR - Technical Account Associate | Paid Training

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive pay and performance incentives

Technical training and professional growth

Supportive team and collaborative environment

Job summary

A leading communications consultancy is seeking Technical Customer Service Representatives in Metro Manila. The role involves troubleshooting technical issues and providing solutions to clients via various communication channels. Candidates should possess strong English skills, a customer-focused mindset, and problem-solving abilities. Competitive pay, technical training, and opportunities for professional growth are offered, alongside a supportive team environment.

Qualifications

• High School or Senior High School graduate; College preferred.
• Strong English and problem-solving skills are essential.
• Customer-focused with the ability to analyze and resolve issues.
• Onsite work in Metro Manila is required.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English skills

Problem-solving skills

Customer-focused

Analytical skills

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English and problem-solving skills
• Customer-focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Metro Manila

Why Join Us

• Competitive pay and performance incentives
• Technical training and professional growth
• Supportive team and collaborative environment