Technical Account Representative

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Paid technical training

Career growth opportunities

Job summary

A BPO company in Cebu City is hiring Technical Customer Service Representatives to assist clients with technical issues. This role involves handling inquiries, troubleshooting problems, and providing solutions efficiently. Candidates should have strong English communication skills and a high school diploma. The company offers competitive pay, technical training, and a supportive work environment. Onsite work is required in Cebu City, with shifts covering nights and weekends.

Qualifications

• Strong English communication and problem-solving skills.
• Customer-focused and analytical.
• Willingness to work onsite in Cebu City.
• Basic computer skills and multitasking ability.
• Willingness to work onsite in Cebu City.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English communication

Problem-solving skills

Customer-focused

Analytical skills

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

Customer Service Representative – Technical

On-site Cebu City | No Exp Required | High/Senior High School | Full-time

Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid technical training provided

  Requirements

  • High School or Senior High School graduate (College preferred)
  • Strong English communication and problem-solving skills
  • Customer-focused and analytical
  • Basic computer skills and multitasking ability
  • Willingness to work onsite in Cebu City

  Why Join Us

  • Competitive pay and performance incentives
  • Technical training and professional growth
  • Supportive team and collaborative environment

  Apply Now

  Start your technical support career at Caldwell and help clients resolve issues efficiently.

  HR Manager – Aloc Rachel, Caldwell Communications Consultancy Philippines