CSR - Telco Account Representative - Paid Training

Caldwell Communications; Malabon; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Paid training from Day 1

Competitive pay with incentives

Career growth opportunities

Supportive team environment

Job summary

Caldwell Communications in Metro Manila is seeking Technical Customer Service Representatives to troubleshoot and support clients with technical issues, offering clear solutions and professional guidance.

The role includes handling inquiries via phone, chat, or email, guiding clients through step-by-step resolutions, and documenting issues. Paid training, night/weekend shifts, and a supportive, growth-focused environment are provided.

Qualifications

• High School graduate; college preferred
• Strong English and problem-solving skills
• Customer-focused with analytical mindset
• Basic computer skills and multitasking ability
• Willingness to work onsite in Metro Manila

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Skills

English proficiency

Problem solving

Customer focus

Analytical thinking

Multitasking

Basic computer skills

Education

High School Diploma

College preferred

Job description

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English and problem-solving skills
• Customer-focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Metro Manila

Why Join Us

• Competitive pay and performance incentives
• Technical training and professional growth
• Supportive team and collaborative environment