HIRING Technical Account Representative

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training from Day 1

Career growth opportunities

Job summary

A BPO company in Cebu City is seeking Technical Customer Service Representatives to support clients with technical issues. The position offers competitive pay, performance bonuses, and paid training from Day 1. Ideal candidates should be problem solvers with strong English communication skills, able to handle inquiries via various channels. Join a supportive environment with opportunities for professional growth. This role requires onsite work in Cebu City, including shifts during nights, weekends, and holidays.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English communication and problem-solving skills.
• Customer-focused and analytical.
• Basic computer skills and multitasking ability.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English communication skills

Problem-solving skills

Customer-focused mindset

Analytical skills

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

Customer Service Representative – Technical

Cebu City | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities:

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English communication and problem-solving skills
• Customer-focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Cebu City

Why Join Us

• Competitive pay and performance incentives
• Technical training and professional growth
• Supportive team and collaborative environment

Apply Now

Start your technical support career at Caldwell and help clients resolve issues efficiently.