HIRING CSR Technical Account Representative!

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive pay and performance incentives

Technical training and professional growth

Supportive team and collaborative environment

Job summary

A leading BPO company in Cebu City is seeking Technical Account Representatives to provide support and solutions to clients with technical issues. This role requires strong English communication and problem-solving skills, and pays competitive salaries with performance-based incentives. Join a supportive work environment with paid training from Day 1. Candidates should be willing to work onsite in Cebu City, with various shifts including nights and weekends.

Qualifications

• Graduated from High School or Senior High School; college education preferred.
• Strong English communication and problem-solving skills required.
• Basic computer skills and ability to multitask.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English communication

Problem-solving skills

Customer-focused

Analytical skills

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

Hiring CSR Technical Account Representative

Caldwell Communications Consultancy Philippines

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

Customer Service Representative – Technical

Cebu City | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities:

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accuratelyEscalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English communication and problem-solving skills
• Customer-focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Cebu City

Why Join Us

• Competitive pay and performance incentives
• Technical training and professional growth
• Supportive team and collaborative environment

Apply Now

Start your technical support career at Caldwell and help clients resolve issues efficiently.

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Aloc Rachel

HR Manager Caldwell Communications Consultancy Philippines