Technical Support Expert (Sales Program)

Asurion; Mabalacat; On-site; PHP 201,000 - 312,000; Full time

Job summary

Asurion Philippines seeks a customer service associate to handle high volumes of incoming calls, identify customer needs, and build trust through clear, neutral communication. You will provide accurate information and meet performance metrics while handling complaints with timely solutions.

Strong teamwork, a positive attitude, and cultural fit with Asurion values are essential for success in this role.

Qualifications

• Has completed at least high school diploma.
• With at least 1-year customer service experience in a BPO Tech or Telco program.
• With at least 6 months of BPO sales experience.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet or exceed client metric obligations.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Able to understand the different accents and able to speak clearly using a neutral accent.
• Excellent online communication skills including spelling, grammar, tone and professionalism.
• Strong teamwork skills.
• Ability to maintain a positive attitude.
• Demonstrate a good cultural fit against Company values and beliefs.
• Prepared to actively work as part of a team.
• Able to meet challenges and can handle stressful situations.
• Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset.

Skills

Customer service

BPO experience

Sales experience

Communication skills

Teamwork

Positive attitude

Cultural fit

Stress management

Accents neutral

Education

High school diploma

Job description

• Manage large amounts of incoming calls.




• Identify and assess customers’ needs to achieve satisfaction.




• Build sustainable relationships and trust with customers through open and interactive communication.




• Provide accurate, valid and complete information by using the right methods/tools.




• Meet or exceed client metric obligations.




• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.




• Keep records of customer interactions, process customer accounts and file documents.




• Follow communication procedures, guidelines and policies.




• Take the extra mile to engage customers.




• Able to understand the different accents and able to speak clearly using a neutral accent.




• Excellent online communication skills including spelling, grammar, tone and professionalism.




• Strong teamwork skills.




• Ability to maintain a positive attitude.




• Demonstrate a good cultural fit against Company values and beliefs.




• Prepared to actively work as part of a team.




• Able to meet challenges and can handle stressful situations.




• Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset.

Minimum qualifications:

• Has completed at least high school diploma




• With at least 1-year customer service experience in a BPO Tech or Telco program




• With at least 6 months of BPO sales experience

About Asurion

At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.

• Put Customers First




• Play A Team Sport




• Take Ownership




• Collaborate and Then Commit




• Reach Full Potential

Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 16,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.