Technical Support Representative

Asurion; Calamba; On-site; PHP 240,000 - 300,000; Full time

Job summary

Asurion is a global tech solutions leader with a culture that values employees and focuses on helping customers stay connected across their everyday tech life. The role involves supporting customers by phone across applications, networks and devices, plus proactive outbound calls and inbound inquiries.

Asurion emphasizes values: Customer First, One Team, Divine Discontent, and Integrity, hiring the best regardless of background and ensuring equal opportunity.

Qualifications

• 1+ year in a call center/technical support role.
• 6 months experience in BPO sales.
• Experience supporting mobile devices and tech.

Responsibilities

• Assist customers over the telephone with applications, networks and technologies.
• Handle both inbound and proactive outbound calls.

Skills

Call center experience

Technical support

Mobile devices knowledge

Education

High school diploma or some college

Job description

The purpose of the role is to help Asurion's customers "stay connected" with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks and technologies. The role will also undertake proactive outbound call work as well as take inbound calls. At least 1 year of experience in a call center Technical Support Program 6 Months experience in BPO Sales Proven experience in supporting others with mobile technology and other devices (this may include but not limited to computers, gaming consoles, smart TVs, tablet ETC) At least 1 year in college or Highschool Diploma

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Customer First

We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.