ePayment Support Specialist — Multichannel Fintech

TDCX Malaysia; Metro Manila; On-site; PHP 771,000 - 1,285,000; Full time

Job summary

TDCX is seeking a Customer Service Specialist for the ePayment account with relocation to Malaysia. You will handle multi-channel support (phone, chat, email) delivering a high-quality customer experience and validating merchant details.

The role requires CEFR C2 level language skills, at least 2 years in a BPO/contact center, and familiarity with financial or fintech contexts. You may rotate teams to meet evolving business needs.

Qualifications

• Fluent language skills at CEFR C2 level or higher.
• Experience in Financial/Fintech preferred.
• At least 2 years in BPO/contact center.
• Multi-channel support (email, phone, chat).

Responsibilities

• Provide excellent support via phone, chat, and email.
• Verify details submitted for processing.
• Validate merchant identity and supportability.
• Investigate and compare merchant information and charges.
• Identify and document red flags and coordinate with team.
• Advocate for users and share best practices.

Skills

CEFR C2

BPO experience

Multichannel support

Financial knowledge

Detail oriented

Job description

TDCX is seeking a Customer Service Specialist for the ePayment account with relocation to Malaysia. You will handle multi-channel support (phone, chat, email) delivering a high-quality customer experience and validating merchant details.

The role requires CEFR C2 level language skills, at least 2 years in a BPO/contact center, and familiarity with financial or fintech contexts. You may rotate teams to meet evolving business needs.