Fintech Customer Support Specialist

Dempsey Resource Management Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading resource management firm is seeking a Customer Support Associate in Makati. The ideal candidate has a bachelor's degree and 1-3 years of experience in customer service. Responsibilities include providing world-class support via chat, email, and phone, while contributing to a positive work environment. This is a full-time, on-site position offering competitive responsibilities in a fast-paced setting.

Qualifications

• 1 to 3 years of customer service experience required.
• Basic computer skills with a typing speed of 40 WPM, 100% accuracy.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Create a wonderful customer experience.
• Provide world-class customer support via chat, email, and phone.
• Use resources to craft thorough responses to customer queries.

Skills

English fluency

Problem-solving

Team player

Customer service orientation

Education

Bachelor's degree

Tools

Knowledge Base

Internal ticketing system

Job description

A leading resource management firm is seeking a Customer Support Associate in Makati. The ideal candidate has a bachelor's degree and 1-3 years of experience in customer service. Responsibilities include providing world-class support via chat, email, and phone, while contributing to a positive work environment. This is a full-time, on-site position offering competitive responsibilities in a fast-paced setting.