Customer Care & Technical Support Specialist

Global Technological Trading Inc.; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Global Technological Trading Inc. is seeking a customer service professional in Makati City to respond to inquiries, provide first-level technical support for TechLife products, and coordinate repairs and aftersales service.

The role emphasizes delivering timely and accurate assistance while maintaining strong customer relationships. The ideal candidate should have a relevant degree, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Graduate of any Bachelor’s degree, Associate degree, or vocational course.
• Fresh graduates welcome; experience in customer service, contact center, technical support, or aftersales ops is an advantage.
• Experience with consumer electronics, mobile devices, or home appliances is preferred but not required.
• Excellent verbal and written communication skills.
• Strong customer service, interpersonal, and problem-solving skills.
• Basic knowledge of computer applications including Microsoft Office and CRM systems.

Responsibilities

• Respond to customer inquiries and aftersales concerns across multiple Lines of Business (LOBs).
• Deliver professional, accurate, and timely assistance while adhering to SLAs.
• Build positive customer relationships through courteous support.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Bachelor's / Associate / Vocational

Tools

CRM systems

Microsoft Office

Job description

Global Technological Trading Inc. is seeking a customer service professional in Makati City to respond to inquiries, provide first-level technical support for TechLife products, and coordinate repairs and aftersales service.

The role emphasizes delivering timely and accurate assistance while maintaining strong customer relationships. The ideal candidate should have a relevant degree, strong communication skills, and the ability to multitask in a fast-paced environment.