POS Client Support Specialist

Global Payments; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Global Payments in Metro Manila is seeking a Technical Customer Service Representative to respond to inquiries via telephone, email, chat or SMS. You will use databases to select processing methods and explain solutions to clients, while maintaining accurate records of all inquiries and problems handled.

Responsibilities include resolving merchant POS and related technical support issues, entering data into databases, and following established procedures.

Qualifications

• High School Diploma or Equivalent.
• Typically No Relevant Experience Required.
• Typically Minimum 2 Years Relevant Exp is preferred.
• Previous customer service experience is preferred.

Responsibilities

• Resolves client and/or merchant technical support issues relating to POS products and provides standardized responses using documentation.
• Enters required data into databases while resolving issues and maintaining quality and productivity.

Skills

Customer service

Basic computer skills

Education

High School Diploma

Job description

Global Payments in Metro Manila is seeking a Technical Customer Service Representative to respond to inquiries via telephone, email, chat or SMS. You will use databases to select processing methods and explain solutions to clients, while maintaining accurate records of all inquiries and problems handled.

Responsibilities include resolving merchant POS and related technical support issues, entering data into databases, and following established procedures.