Tech-Savvy Customer Support & Sales Specialist

Web.com Canada, Inc.; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO benefits

Punctuality bonus

Generous vacation

Affinity groups

Job summary

Bluehost Philippines is seeking a Customer Service and Technical Support specialist to handle inbound calls for sales, retention, and troubleshooting, with outbound follow-ups during scheduled hours. You will resolve technical concerns beyond script-based support while aiming to meet productivity and quality targets.

You will contribute to cross-selling efforts, work on-site in a graveyard shift, and benefit from a supportive environment.

Qualifications

• 1 year of experience in customer service and technical support in a BPO.
• At least 1 year sales experience, specifically cross-selling/upselling.
• Background in Web Hosting is an advantage.
• Familiarity with PuTTY and Pega is a plus.
• Willing to work permanent graveyard shift and on-site.

Responsibilities

• Handle inbound customer calls for sales, retention, troubleshooting, and cancellations.
• Make outbound follow-up calls during scheduled hours.
• Achieve productivity, quality, sales and revenue targets; manage average handle time and schedule adherence.
• Configure and troubleshoot web/email related errors with domain names and products.
• Provide tailored recommendations and report faults to helpdesk.
• Discuss call monitoring feedback with supervisor to improve performance.

Skills

Customer service

Technical support

Sales experience

Cross-selling / upselling

Problem solving

Tools

PuTTY

Pega

Job description

Bluehost Philippines is seeking a Customer Service and Technical Support specialist to handle inbound calls for sales, retention, and troubleshooting, with outbound follow-ups during scheduled hours. You will resolve technical concerns beyond script-based support while aiming to meet productivity and quality targets.

You will contribute to cross-selling efforts, work on-site in a graveyard shift, and benefit from a supportive environment.