Web Hosting Support Specialist

hosting.com; Pasig; On-site; PHP 180,000 - 240,000; Full time

Job summary

hosting.com in the Philippines is looking for a friendly Customer Care Representative to join our global hosting team. You will handle inquiries via phone, chat, and email, providing timely, accurate support while guiding customers through standard hosting processes.

You will work with foundational knowledge of web hosting services, escalate complex cases to senior staff when needed, and continuously develop your skills through coaching and training.

Responsibilities

• Handle inquiries via phone, chat, and email in a courteous and timely manner.
• Guide customers through standard hosting processes and escalate complex cases as needed.
• Continuously develop skills through coaching and training.

Job description

hosting.com in the Philippines is looking for a friendly Customer Care Representative to join our global hosting team. You will handle inquiries via phone, chat, and email, providing timely, accurate support while guiding customers through standard hosting processes.

You will work with foundational knowledge of web hosting services, escalate complex cases to senior staff when needed, and continuously develop your skills through coaching and training.