Inbound Chat Lead Gen Specialist

Bluehost; Philippines; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

HMO benefits with 200k MBL and two dep

Punctuality Bonus

Generous Vacation policy

Job summary

Bluehost in the Philippines is seeking a Lead Generation Specialist (Inbound Chat) to educate prospective customers on our products and qualify inbound opportunities, routing high-value leads to the Account Executive team.

You will engage with inbound leads and current customers via chat, uncover needs, and drive pipeline while collaborating with sales and customer success to ensure a smooth journey and timely follow-up.

Qualifications

• You have at least 1 year Sales experience and be driven to meet and exceed sales objectives.
• Proven experience in a chat-based environment (Chat LOB required).
• You’re a motivated, customer-focused sales professional who thrives in a fast-paced environment.
• You communicate clearly, listen actively, and know how to build trust quickly with a wide range of customers.
• You’re organized, detail-oriented, and committed to maintaining accurate CRM records and strong follow-through.
• You’re collaborative, coachable, and eager to learn from feedback to continuously improve.
• You’re energized by the opportunity to contribute directly to pipeline and revenue growth.
• You’re excited about helping businesses succeed online and building the foundation for a long-term sales career.
• You bring a positive attitude, a strong work ethic, and the drive to make an impact every day.

Responsibilities

• Engage with inbound leads, current customers, chats, and referrals to understand their goals and identify sales opportunities.
• Qualify interest by uncovering customer needs, purchase intent, and readiness to buy, then route high-value SQLs to the appropriate Account Executive team.
• Convert product and technical questions into consultative sales conversations by recommending solutions that address immediate needs and create value.
• Conduct meaningful account reviews to uncover upsell, cross-sell, and expansion opportunities within the existing customer base.
• Respond quickly and professionally to inbound inquiries, ensuring a high-quality customer experience and timely follow-up.
• Collaborate closely with Account Executives, Sales Leadership, Customer Success, and other internal teams to create a smooth customer journey and strong handoffs.
• Maintain accurate records of all customer interactions, lead status, and next steps in the CRM.
• Meet or exceed goals related to lead response time, qualification quality, conversion, and pipeline generation.
• Stay current on Bluehost products, promotions, competitive offerings, and sales processes to confidently position solutions and support customer needs.

Skills

Sales experience

Chat-based experience

Customer-focused sales

Clear communication

Collaborative

Accountability

Job description

Bluehost in the Philippines is seeking a Lead Generation Specialist (Inbound Chat) to educate prospective customers on our products and qualify inbound opportunities, routing high-value leads to the Account Executive team.

You will engage with inbound leads and current customers via chat, uncover needs, and drive pipeline while collaborating with sales and customer success to ensure a smooth journey and timely follow-up.