Web Hosting Customer Care Specialist

hosting.com; Pasig; Vor Ort; PHP 180.000 - 240.000; Vollzeit

Zusammenfassung

hosting.com in the Philippines is looking for a friendly Customer Care Representative to join our global hosting team. You will handle inquiries via phone, chat, and email, providing timely, accurate support while guiding customers through standard hosting processes.

You will work with foundational knowledge of web hosting services, escalate complex cases to senior staff when needed, and continuously develop your skills through coaching and training.

Aufgaben

• Handle inquiries via phone, chat, and email in a courteous and timely manner.
• Guide customers through standard hosting processes and escalate complex cases as needed.
• Continuously develop skills through coaching and training.

Jobbeschreibung

Job Description:

hosting.com is seeking a friendly and capable Customer Care Representative to join our global hosting team in the Philippines. You will handle inquiries across phone, chat, and email, delivering timely, accurate, and courteous support while guiding customers through standard processes. You'll work with foundational knowledge of web hosting services, escape complex cases to senior staff when needed, and continuously develop your skills through coaching and training.