Technical Support Associate – Onsite & Career Growth

Metacom Careers; Manila; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

Paid training

Performance incentives

13th Month Pay

Government-mandated benefits

Career development opportunities

Supportive team environment

Job summary

Metacom Careers is seeking a Technical Support Representative in Manila to assist customers with technical and service-related concerns. You will troubleshoot device, software, connectivity, and account issues, providing step-by-step guidance and documenting any technical problems.

The role requires good English communication skills and basic computer knowledge. An onsite work arrangement is required, with opportunities for growth and a supportive team environment.

Qualifications

• High School, Senior High School, or college graduate.
• No BPO or technical support experience required.
• Good English communication skills.
• Basic computer knowledge.

Responsibilities

• Help customers with technical and service-related concerns.
• Troubleshoot device, software, connectivity, and account issues.
• Provide step-by-step troubleshooting assistance.
• Identify and document technical issues.
• Handle basic account and service requests.

Skills

Good English communication skills

Basic computer knowledge

Education

High School / Senior High School / College graduate

Job description

Metacom Careers is seeking a Technical Support Representative in Manila to assist customers with technical and service-related concerns. You will troubleshoot device, software, connectivity, and account issues, providing step-by-step guidance and documenting any technical problems.

The role requires good English communication skills and basic computer knowledge. An onsite work arrangement is required, with opportunities for growth and a supportive team environment.