Team Leader – Tech Support & Sales Coach (Flexible Shifts)

TaskUs; Bacoor; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits package

Internal career mobility

Job summary

TaskUs is hiring a Team Leader to drive daily operations and coach a cross-functional team delivering exceptional customer experience. You will ensure SLA/KPI attainment, schedule adherence, and effective collaboration with other departments.

Strong leadership and multi-channel support experience are essential. The role supports Sales and Tech accounts, requiring at least 2 years in team leadership and excellent communication.

Qualifications

• 2+ years as a Team Leader for Sales accounts.
• 2+ years as a Team Leader for Tech Support accounts.
• Excellent verbal and written communication skills.
• Above-average technical know-how.
• Experience in phone, email, and live chat support.

Responsibilities

• Manage day-to-day planning and operations of the team.
• Ensure each teammate meets SLAs and KPIs.
• Organize team schedules and adherence.
• Train and coach team development through huddles.
• Evaluate teammates' strengths and weaknesses.
• Provide solutions for team growth and development.
• Create performance reports and relay client feedback.
• Handle HR-related issues and liaise between management and team.

Skills

Team leadership

Sales leadership

Tech support leadership

Communication

Shift flexibility

Education

No degree specified

Tools

ZenDesk

Job description

TaskUs is hiring a Team Leader to drive daily operations and coach a cross-functional team delivering exceptional customer experience. You will ensure SLA/KPI attainment, schedule adherence, and effective collaboration with other departments.

Strong leadership and multi-channel support experience are essential. The role supports Sales and Tech accounts, requiring at least 2 years in team leadership and excellent communication.