Team Leader, Customer Support & Operations

LizardBear Tasking, Inc. (PEZA); Pasig; On-site; PHP 558,000 - 893,000; Full time

Job summary

TaskUs is seeking a Team Leader to manage day-to-day operations for a customer support team in the Philippines. The role requires guiding at least 10 teammates, meeting SLAs and KPIs, and coordinating shifts across channels including phone, email, and live chat.

The ideal candidate has 2+ years of Team Leader experience in outsourcing and familiarity with CRM tools, ZenDesk, and multichannel support environments. This on-site position emphasizes People First culture and growth opportunities.

Qualifications

• Two years+ as Team Leader in outsourcing or similar, with 10+ teammates.
• One year+ experience supporting a financial campaign.
• Excellent verbal and written communication skills.
• Experience in phone, email and live chat customer support.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Ensure teammates meet SLAs and KPIs.
• Organize team schedules and attendance.
• Coach and develop your team through huddles and training.
• Evaluate strengths and address weaknesses, provide growth plans.
• Create performance reports and document client feedback.
• Handle HR-related issues and escalate as needed.
• Serve as liaison between management and the team.

Skills

Team Leader

Communication skills

Technical know-how

Shift flexibility

Multichannel support

CRM tools

Financial campaigns

Tools

ZenDesk

CRM tools

Job description

TaskUs is seeking a Team Leader to manage day-to-day operations for a customer support team in the Philippines. The role requires guiding at least 10 teammates, meeting SLAs and KPIs, and coordinating shifts across channels including phone, email, and live chat.

The ideal candidate has 2+ years of Team Leader experience in outsourcing and familiarity with CRM tools, ZenDesk, and multichannel support environments. This on-site position emphasizes People First culture and growth opportunities.