Customer Experience Team Lead & Performance Coach

LizardBear Tasking, Inc. (PEZA); Angeles; On-site; PHP 446,000 - 781,000; Full time

Job summary

TaskUs is seeking a Team Leader to guide a customer support team in one of our BPO operations. You will coach teammates, manage day-to-day planning, and ensure service levels and KPIs are met while fostering a collaborative, high-performance culture.

Responsibilities include organizing schedules, escalating issues, and building reports for clients. The ideal candidate has at least 2 years of Team Leader experience in outsourcing, strong communication skills, and familiarity with CRM tools such

Qualifications

• At least two years of Team Leader experience in outsourcing with a minimum of 10 teammates.
• At least 1 year sales experience.
• Excellent verbal and written communication skills.
• Experience working in phone, email, and live chat support roles.
• Familiarity with e‑Commerce and CRM tools.
• Willingness to work on different shifts.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Ensure SLAs and KPIs are met by teammates.
• Organize and manage the team schedules and adherence to them.
• Coach and develop your team through huddles and coaching sessions.
• Evaluate strengths and weaknesses of teammates and provide growth plans.
• Create performance reports and document client feedback.
• Handle HR-related issues and act as liaison between management and team.

Skills

Team leadership

Verbal and written communication

Technical aptitude

Customer support experience

Shift flexibility

Tools

Zendesk

Job description

TaskUs is seeking a Team Leader to guide a customer support team in one of our BPO operations. You will coach teammates, manage day-to-day planning, and ensure service levels and KPIs are met while fostering a collaborative, high-performance culture.

Responsibilities include organizing schedules, escalating issues, and building reports for clients. The ideal candidate has at least 2 years of Team Leader experience in outsourcing, strong communication skills, and familiarity with CRM tools such