Team Leader — Customer Experience & Performance Coach

TaskUs; Pampanga; On-site; PHP 480,000 - 640,000; Full time

Job summary

TaskUs in the Philippines is seeking a Team Leader to guide a customer support team and ensure top service quality. You will coach teammates, monitor performance, and collaborate with other departments to meet client expectations.

The role requires hands-on leadership, strong communication, and a proven track record in outsourcing or similar environments. You will drive SLAs, KPIs, and daily schedules while fostering aPeople First culture.

Qualifications

• At least 2 years of Team Leader experience in outsourcing or similar, managing 10+ teammates in a customer support context.
• At least 1 year of sales experience.
• Excellent verbal and written communication skills.
• Familiarity with e-Commerce and CRM tools.

Responsibilities

• Manage day-to-day planning and operations of the team.
• Ensure teammates meet SLAs and KPIs.
• Organize and monitor team schedules and adherence to shifts.
• Train and coach team members through regular sessions.
• Evaluate strengths and development areas of teammates.
• Provide solutions for team growth and performance improvements.
• Create reports on team performance and collect client feedback.
• Act as liaison between management and the team.

Skills

Team Leadership

Customer Support

Verbal and Written Communication

Sales Experience

CRM Tools

Tools

ZenDesk

CRM Tools

Job description

TaskUs in the Philippines is seeking a Team Leader to guide a customer support team and ensure top service quality. You will coach teammates, monitor performance, and collaborate with other departments to meet client expectations.

The role requires hands-on leadership, strong communication, and a proven track record in outsourcing or similar environments. You will drive SLAs, KPIs, and daily schedules while fostering aPeople First culture.