Team Leader, Customer Support & Performance

TaskUs; Philippines; On-site; PHP 391,000 - 725,000; Full time

Benefits offered by this job

Comprehensive benefits

Internal mobility

People First culture

Job summary

TaskUs is seeking a Team Leader in the Philippines to drive day-to-day operations for a customer support team. You will coach teammates, ensure SLAs and KPIs are met, and coordinate with other departments to deliver exceptional service for our clients.

You will plan, schedule, report on performance, and address HR-related matters while maintaining flexible shifts to support business needs and a People First culture.

Qualifications

• At least two years of Team Leader experience in outsourcing, managing at least 10 teammates.
• Minimum of one year experience supporting a financial campaign.
• Excellent verbal and written communication skills.
• Above-average technical know-how.
• Experience in phone, email, and live chat support.
• Familiarity with e‑commerce, ZenDesk, or CRM tools.
• Flexibility to work on different shifts.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Ensure each teammate delivers on SLAs and KPIs.
• Organize and manage the team schedules.
• Train and coach the team through huddles and sessions.
• Evaluate strengths and weaknesses of teammates.
• Offer solutions for team growth and development.
• Create reports on team performance and document client feedback.
• Manage HR-related issues and liaison with management.

Skills

Team leadership

Customer support

Communication skills

Technical aptitude

Multichannel support

CRM tools

Shift flexibility

Financial campaign experience

Tools

ZenDesk

CRM platforms

Job description

TaskUs is seeking a Team Leader in the Philippines to drive day-to-day operations for a customer support team. You will coach teammates, ensure SLAs and KPIs are met, and coordinate with other departments to deliver exceptional service for our clients.

You will plan, schedule, report on performance, and address HR-related matters while maintaining flexible shifts to support business needs and a People First culture.