Team Leader — CX & Team Growth (People-First)

TaskUs; Angeles; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Internal mobility

People First culture

Job summary

TaskUs is hiring a Team Leader in the Philippines to drive daily operations for a customer support team and ensure top-tier service delivery. You will coach staff to meet SLAs and KPIs while managing scheduling and performance across shifts.

The role requires 2+ years of Team Leader experience in outsourcing, and strong communication skills. TaskUs emphasizes a People First culture with opportunities for internal mobility and growth.

Qualifications

• At least two years of Team Leader experience in outsourcing or similar.
• Experience leading a team of 10+ teammates in a customer support setting.
• Excellent verbal and written communication skills.
• Willingness to work across different shifts.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Ensure SLAs and KPIs are met by teammates.
• Organize schedules and team coordination.
• Coach and develop team members through huddles and coaching sessions.
• Evaluate strengths and address weaknesses of teammates.
• Provide growth solutions for the team and document feedback.
• Generate performance reports for the client and team.
• Handle HR-related issues as needed.
• Serve as liaison between management and the team.

Skills

Team leadership

People management

Customer support

Sales experience

Communication

CRM familiarity

Shift flexibility

Tools

Zendesk

Job description

TaskUs is hiring a Team Leader in the Philippines to drive daily operations for a customer support team and ensure top-tier service delivery. You will coach staff to meet SLAs and KPIs while managing scheduling and performance across shifts.

The role requires 2+ years of Team Leader experience in outsourcing, and strong communication skills. TaskUs emphasizes a People First culture with opportunities for internal mobility and growth.