Operations Manager, Customer Experience & Growth

Taskus; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

TaskUs is hiring an Operations Manager to lead the CX operations team in the Philippines. You will drive performance, mentor Teammates and Team Leaders, and ensure KPIs and targets are met while delivering Ridiculously Good customer experiences for clients.

You will devise plans, assess strengths and weaknesses, assign tasks, and conduct regular one-on-one sessions to develop daily work practices. A strong track record in fast-paced environments is required.

Qualifications

• At least 3 years of working experience in customer experience operations and management roles.
• Proven ability to lead and manage an operations team.
• Strong track record of meeting and delivering targets.
• Excellent verbal and written communication skills.
• Ability to multi-task and perform in a fast-paced environment.
• Capacity to analyze situations and data to drive decisions.

Responsibilities

• As an Operations Manager, you will devise effective plans to help Teammates and Team Leaders reach their targets.
• Identify strengths and weaknesses and guide/develop team members accordingly.
• Assign tasks that leverage strengths while addressing weaknesses.
• Gain the trust and respect of your team through regular one-on-one interactions and meaningful feedback.
• Add, improve, or eliminate daily processes to bolster operations.

Skills

CX operations

Team leadership

Target delivery

Communication

Multitasking

Data analysis

Job description

TaskUs is hiring an Operations Manager to lead the CX operations team in the Philippines. You will drive performance, mentor Teammates and Team Leaders, and ensure KPIs and targets are met while delivering Ridiculously Good customer experiences for clients.

You will devise plans, assess strengths and weaknesses, assign tasks, and conduct regular one-on-one sessions to develop daily work practices. A strong track record in fast-paced environments is required.