Customer Success Team Lead (Bulacan)

TaskUs; Meycauayan; On-site; PHP 670,000 - 893,000; Full time

Job summary

TaskUs in the Philippines is seeking a Team Leader to guide a customer support team and drive performance across phone, email, and live chat channels. You will coach teammates, manage schedules, and ensure service levels and KPIs are met to deliver exceptional client experiences.

The role requires hands-on leadership, strong communication, and the ability to collaborate with cross-functional teams. This position offers growth within a fast-paced outsourcing environment.

Qualifications

• At least two years of Team Leader experience in outsourcing or a similar company.
• Must have managed a minimum of 10 teammates.
• Excellent verbal and written communication skills.
• Above-average technical know-how.
• Experience in phone, email, and live chat support.
• Familiar with e-Commerce and CRM tools such as ZenDesk.
• Willingness to work on different shifts.

Responsibilities

• Manage day-to-day planning and operations of the team.
• Ensure SLAs and KPIs are met.
• Organize team schedules and coverage.
• Coach through team huddles and training sessions.
• Evaluate strengths and weaknesses of teammates.
• Create performance reports and provide feedback to the client.
• Collaborate with other departments as liaison.
• Address HR-related issues.
• Propose solutions for team growth.
• Think creatively to improve processes.

Skills

Team leadership

Customer service

Communication

Coaching

Tools

ZenDesk

CRM tools

Live chat platforms

Job description

TaskUs in the Philippines is seeking a Team Leader to guide a customer support team and drive performance across phone, email, and live chat channels. You will coach teammates, manage schedules, and ensure service levels and KPIs are met to deliver exceptional client experiences.

The role requires hands-on leadership, strong communication, and the ability to collaborate with cross-functional teams. This position offers growth within a fast-paced outsourcing environment.