Team Lead - Customer Experience, Bulacan

LizardBear Tasking, Inc. (PEZA); Meycauayan; On-site; PHP 279,000 - 469,000; Full time

Job summary

TaskUs in the Philippines is seeking a Team Leader to coach and manage a customer support team. You will drive day-to-day operations, track SLAs and KPIs, and ensure top service delivery across phone, email and live chat. The role demands strong leadership, clear communication, and hands-on coaching in a fast-paced BPO environment.

Join a People First culture with growth opportunities and a focus on quality service for global clients.

Qualifications

• At least two years of Team Leader experience in outsourcing or similar, managing 10+ teammates.
• Excellent verbal and written communication skills.
• Above-average technical know-how.
• Experience in phone, email and live chat support.
• Familiarity with e-Commerce and CRM tools like ZenDesk.
• Flexibility to work across different shifts.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Ensure SLAs and KPIs are met by teammates.
• Organize and manage the team's schedules.
• Train and coach team members for development.
• Evaluate strengths and weaknesses of teammates.
• Provide solutions for team growth and development.
• Create performance reports and document client feedback.
• Handle HR-related issues as they arise.
• Act as liaison between management and the team.

Skills

Team Leadership

Communication Skills

Customer Support Knowledge

Outsourcing Experience

Tools

ZenDesk

Job description

TaskUs in the Philippines is seeking a Team Leader to coach and manage a customer support team. You will drive day-to-day operations, track SLAs and KPIs, and ensure top service delivery across phone, email and live chat. The role demands strong leadership, clear communication, and hands-on coaching in a fast-paced BPO environment.

Join a People First culture with growth opportunities and a focus on quality service for global clients.