Team Leader (Corporate Travel)

WNS Global Services, Inc.; Quezon City; On-site; PHP 1,004,000 - 1,339,000; Full time

Job summary

WNS Global Services, Inc. in the Philippines is seeking an experienced Corporate Travel Team Lead to supervise a group of L2–Complex itinerary resources onsite at the Bridgetowne site.

You will serve as a ticketing SME, ensure KPI/SLA targets are met, deliver through people, and manage dashboards and reports in Excel for management reviews.

Strong collaboration and conflict management skills are essential for leading the team and driving operational excellence.

Qualifications

• Experience working in a Corporate Travel account is required.
• Expertise in using GDS systems (Sabre, Amadeus) is essential.
• Must be fluent in English (spoken and written).
• Minimum 2–3 years in management within Corporate Travel or with GDS experience.

Responsibilities

• Act as ticketing SME to assist team as needed.
• Lead a team of L2 – Complex itinerary trained resources onsite.
• Achieve KPI/SLA targets for the process and the team.
• Deliver through people and supervise administrative functions.
• Experience in management and coordination for travel operations.

Skills

Experience in Corporate Travel Account

GDS (Sabre & Amadeus) expertise

English communication (fluent)

People leadership / team management

Conference calls facilitation

Tools

GDS Sabre

GDS Amadeus

Job description

• Experience in Corporate Travel Account is required.
• Must have expertise in using GDS (Sabre, Amadeus)
• Must be amenable to work 100% onsite at our Bridgetowne Site
• Experience in team management
• Act as ticketing SME to assist team or intervene as needed
• Handling a team of L2 – Complex itinerary trained resources
• Responsible to achieve the KPI/SLA of the process for the team
• Ability to deliver through people
• Experience and ability to supervise team and conduct administrative functions
• Management experience for min 2 to 3 years in Corp Travel or GDS experience
• Able to speak & write fluent English
• Confident to lead conference calls
• Able to produce dashboards & reports in Excel & presentation formats
• Good analytical and conflict management skills