Travel Team Leader

Metacom Careers; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Metacom Careers in the Philippines seeks a Travel Manager to lead and manage a team of travel agents, delivering exceptional customer service and coordinating travel arrangements.

The role focuses on strategy, performance improvement, and meeting sales targets in a fast-paced environment with flexible hours.

Qualifications

• Educational Qualifications: Bachelor's degree in a related field.
• Experience Level: 35 years of experience in travel management.
• Skills and Competencies: Strong customer service skills, proficient in GDS systems such as Amadeus and Sabre, and ability to lead a team.
• Qualities and Traits: Team player with excellent communication skills and technical aptitude.
• Responsibilities and Duties: Ability to manage multiple projects and meet deadlines.

Responsibilities

• Lead and manage a team of travel agents to ensure the highest level of customer service.
• Develop and implement strategies to enhance team performance and achieve sales targets.
• Coordinate travel arrangements and provide expert advice on travel packages and services.
• Monitor operational processes and refine systems to improve efficiency and client satisfaction.
• Foster a positive team environment that encourages professional development and collaboration.

Skills

Customer service

Team leadership

Communication

Project coordination

Education

Bachelor's degree

Tools

Amadeus

Sabre

Job description

Description

• Lead and manage a team of travel agents to ensure the highest level of customer service.
• Develop and implement strategies to enhance team performance and achieve sales targets.
• Coordinate travel arrangements and provide expert advice on travel packages and services.
• Monitor operational processes and refine systems to improve efficiency and client satisfaction.
• Foster a positive team environment that encourages professional development and collaboration.

Requirements

• Educational Qualifications: Bachelors degree in a related field.
• Experience Level: 35 years of experience in travel management.
• Skills and Competencies: Strong customer service skills, proficient in GDS systems such as Amadeus and Sabre, and ability to lead a team.
• Qualities and Traits: Team player with excellent communication skills and technical aptitude.
• Responsibilities and Duties: Ability to manage multiple projects and meet deadlines.
• Working Conditions: Fast-paced environment with flexible working hours.