Travel Account Operations Manager

WNS Global Services, Inc.; Metro Manila; In loco; PHP 900.000 - 1.100.000; Tempo pieno

Descrizione del lavoro

WNS Global Services, Inc. (part of Capgemini) is seeking a travel operations leader to oversee a team handling complex corporate itineraries. The role requires deep GDS knowledge (Sabre, Amadeus), onsite at the Bridgetowne site, and strong KPI/SLA delivery.

You will guide a team of L2 travel agents, act as ticketing SME, and drive performance through people management. The ideal candidate will have 2–3 years of corporate travel leadership experience, fluent English, and the ability to generate

Competenze

• Experience in Corporate Travel Account is required.

Conoscenze

Team management

English proficiency

Analytical skills

Conflict management

Leadership

Conference calls

Ticketing SME

Strumenti

Sabre

Amadeus

Excel

Descrizione del lavoro

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Qualifications:

• Experience in Corporate Travel Account is required.
• Must have expertise in using GDS (Sabre, Amadeus)
• Must be amenable to work 100% onsite at our Bridgetowne Site
• Experience in team management
• Act as ticketing SME to assist team or intervene as needed
• Handling a team of L2 - Complex itinerary trained resources
• Responsible to achieve the KPI/SLA of the process for the team
• Ability to deliver through people
• Experience and ability to supervise team and conduct administrative functions
• Management experience for min 2 to 3 years in Corp Travel or GDS experience
• Able to speak & write fluent English
• Confident to lead conference calls
• Able to produce dashboards & reports in Excel & presentation formats
• Good analytical and conflict management skills