Operations Team Lead - Corporate Travel & GDS Expert

Comrise; Quezon City; Presencial; PHP 850.000 - 1.100.000; Jornada completa

Descripción de la vacante

Comrise is seeking an Assistant Manager – Operations (Corporate Travel) to lead a team of L2 travel specialists handling complex itineraries and corporate accounts. The role requires hands-on experience with Cryptic/Native GDS systems and proven leadership to drive performance, KPIs, and service excellence.

You will mentor staff, manage escalations, and collaborate with stakeholders to optimize ticketing, reporting, and operational efficiency across the corporate travel function.

Formación

• 2–3 years of team management experience in a corporate travel account.
• Hands-on experience with Cryptic/Native GDS systems and at least one additional GDS platform.
• Strong ticketing knowledge and ability to manage complex itineraries.

Responsabilidades

• Manage and supervise a team of L2 specialists handling complex travel itineraries and corporate bookings.
• Serve as a ticketing SME and provide technical guidance on complex cases.
• Monitor and drive team performance to meet KPIs, SLAs, and operational targets.
• Oversee daily operations and administrative functions to ensure smooth processes.
• Coach and support team members to improve productivity and service quality.
• Lead conference calls and communicate with stakeholders.
• Prepare and analyze dashboards and reports using Excel and reporting tools.
• Identify operational gaps and apply conflict management and problem-solving strategies.
• Ensure high-quality service delivery and adherence to corporate travel standards.

Conocimientos

Team management

Communication - English

Leadership

Problem-solving

Conflict management

Herramientas

Cryptic/Native GDS systems

GDS platforms

Excel

Descripción del empleo

Comrise is seeking an Assistant Manager – Operations (Corporate Travel) to lead a team of L2 travel specialists handling complex itineraries and corporate accounts. The role requires hands-on experience with Cryptic/Native GDS systems and proven leadership to drive performance, KPIs, and service excellence.

You will mentor staff, manage escalations, and collaborate with stakeholders to optimize ticketing, reporting, and operational efficiency across the corporate travel function.