Team Leader/Account Manager/Supervisor | AM Shift | Onsite | Pasig City

CYBALINK SOLUTIONS, INC.; Pasig; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Annual bonus and salary reviews

Comprehensive HMO + 1 free dependent

30 days paid leave (vacation, sick and

Wellness cash conversion

Growth workshops and career pathways

Milestone tenure gifts

2 days weekly rest

Job summary

Cybalink Solutions, an Australian-owned outsourcing partner, seeks a dynamic Team Leader / Account Manager to lead client partnerships, elevate service delivery, and drive team growth from our Arcovia City, Pasig office.

You will coach and manage performance, ensure governance, collaborate with cross-functional teams, and develop retention strategies to expand value for clients.

Qualifications

• 3+ years in a supervisory or leadership role.
• Proven ability in performance management and coaching.
• Strong governance and compliance experience.
• Excellent stakeholder management across levels.

Responsibilities

• Build and sustain high-impact client partnerships with strategic alignment.
• Drive client satisfaction through proactive solutions and elevated experiences.
• Champion policy compliance and performance management.
• Collaborate with senior leaders to optimize operations and goals.
• Anticipate challenges and lead continuous improvement efforts.
• Design retention and growth strategies to deepen client relationships.

Skills

Leadership

Performance management

Governance

Stakeholder management

Data-driven decisions

Communication

Tools

Microsoft 365

CRM systems

Analytics tools

Job description

Role Overview:

We are seeking a dynamic Team Leader / Account Manager / Supervisor to lead with impact — strengthening client partnerships, elevating service delivery, and driving team growth. This role calls for a proactive leader who excels at solving challenges, inspiring performance, and ensuring service excellence through best practices and strong governance.

Why You’ll Love Working With Us

• Annual Bonus and Salary Reviews




• Comprehensive HMO + 1 free dependent




• 30 days paid leave (vacation, sick and wellness) -with cash conversion




• Real growth —workshops, training and clear career pathways




• Great culture —team events, employee fairs, and monthly games with exciting prizes




• Tenure rewards —milestone gifts at 1, 5 and 10 years




• 2 days weekly rest for a better work-life balance

Key Responsibilities:

• Build and sustain high-impact client partnerships, ensuring service excellence and strategic alignment.




• Drive client satisfaction through proactive solutions, continuous feedback, and elevated experiences.




• Champion policy compliance, performance management, and employee growth initiatives.




• Collaborate with senior leaders and cross-functional teams to optimize operations and achieve strategic goals.




• Anticipate challenges, leverage data-driven insights, and lead continuous improvement efforts.




• Design retention and growth strategies to deepen client relationships, maximize value, and fuel long-term success.

What We’re Looking For:

• 3+ years in a supervisory or leadership role with a track record of driving results.




• Proven strength in performance management, coaching, and talent development through structured feedback.




• Solid expertise in governance, compliance, and executive-level leadership standards.




• Strategic, data-driven decision-maker skilled in conflict resolution and crisis management.




• Exceptional communicator and negotiator with strong stakeholder management across all levels.




• Demonstrated success managing complex, high-value client accounts with advanced proficiency in Microsoft 365, CRM systems, and analytics tools.




• Experience with Australian clients and exposure to global markets considered a strong advantage.




• Willing to work in the office full-time at Arcovia City, Brgy. Ugong, Pasig City. (Monday-Friday, shifting schedule)

About Cybalink Solutions:

Cybalink Solutionsis an Australian-owned outsourcing partner providing world-class operational support to the construction, engineering, and resources industries. We value our people as much as our clients, offering a dynamic, fun, and team-focused workplace with genuine long-term careers.