Client Services Manager

Cybalink Solutions; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Annual bonus

HMO + dependent

30 days leave

Career growth

Culture & events

Milestone rewards

Rest days (2 days weekly)

Job summary

Cybalink Solutions in the Philippines seeks an experienced Client Services Manager to lead service delivery across assigned accounts and strengthen business partnerships. The role connects business priorities with team performance, driving continuous improvement for long-term value.

You will oversee KPIs, coach teams, and collaborate with senior leaders to resolve issues, delivering outcomes that align with client needs and corporate goals. Office-based role in Arcovia City, Pasig.

Qualifications

• Minimum 8 years of managerial experience in account management, service delivery or customer success.
• Proven experience overseeing high-value accounts and stakeholder relationships.
• Excellent English communication, negotiation, and decision-making skills.

Responsibilities

• Oversee assigned accounts and ensure services, commitments, and performance standards are delivered.
• Build trusted partnerships with stakeholders and translate priorities into actions.
• Lead employee performance, coaching, engagement, and development across teams.
• Analyze KPIs and service trends to improve quality, efficiency, and retention.
• Coordinate with senior leaders to resolve issues and deliver sustainable outcomes.

Skills

Account management

Service delivery

Stakeholder management

Team leadership

Coaching

Analytical skills

English communication

Tools

CRM platforms

Microsoft Office 365

Analytics tools

Job description

Job Description:

Role Overview:

We are seeking an experienced Client Services Manager to lead service delivery, strengthen business partnerships, and support the success of employees across assigned accounts.

This role is ideal for a strategic and people-focused leader who can connect business priorities with team performance, improve the way services are delivered, and build long-term value through strong collaboration, accountability, and continuous improvement.

Why You’ll Love Working With Us

• Annual Bonus and Salary Reviews
• Comprehensive HMO + 1 free dependent
• 30 days paid leave (vacation, sick and wellness) - with cash conversion
• Real growth — workshops, training and clear career pathways
• Great culture — team events, employee fairs, and monthly games with exciting prizes
• Tenure rewards — milestone gifts at 1, 5 and 10 years
• 2 days weekly rest for a better work-life balance

Key Responsibilities:

• Oversee assigned accounts and ensure services, commitments, and performance standards are consistently delivered.
• Build trusted partnerships with key stakeholders and translate their priorities and feedback into clear internal actions.
• Lead employee performance, coaching, engagement, and development initiatives across supported teams.
• Analyse KPIs, service trends, and operational concerns to improve quality, efficiency, retention, and account growth.
• Coordinate with senior leaders and cross-functional departments to resolve issues, strengthen processes, and deliver sustainable outcomes.

Qualifications:

• Minimum 8 years of managerial experience in account management, service delivery, customer success, outsourcing, or a related function.
• Proven experience overseeing high-value accounts, stakeholder relationships, service performance, and multiple business priorities.
• Strong background in team leadership, coaching, performance management, change management, and conflict resolution.
• Excellent English communication, negotiation, presentation, analytical, and decision-making skills.
• Proficient in Microsoft Office 365, CRM platforms, reporting systems, and analytics tools; international stakeholder experience is highly advantageous.
  
• Willing to work in the office full-time at Arcovia City, Brgy. Ugong, Pasig City. (Monday-Friday, shifting schedule)

About Cybalink Solutions:

Cybalink Solutions is an Australian‑owned outsourcing partner providing world‑class operational support to the construction, engineering, and resources industries. We value our people as much as our clients, offering a dynamic, fun, and team‑focused workplace with genuine long‑term careers. If this sounds like you, and grow your career with a team that backs you.