Client and Employee Success Supervisor

Cybalink Solutions; Pasig; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Annual bonus

HMO + 1 dependent

30 days paid leave

Career growth opportunities

Strong culture and events

Milestone rewards

Rest days 2 per week

Job summary

Cybalink Solutions in Pasig City is seeking a dynamic Client and Employee Success Supervisor to lead client partnerships, improve service delivery, and drive team growth. You will guide governance, performance management, and employee development while aligning with strategic goals.

This role requires a proactive leader who excels at solving challenges, leveraging data-driven insights, and fostering an engaging, results-oriented culture with clear career pathways.

Qualifications

• 3+ years in a supervisory or leadership role with a track record of results.
• Proven strength in performance management, coaching, and talent development.
• Governance, compliance, and executive-level leadership standards.
• Strategic, data-driven decision-making with conflict resolution skills.
• Excellent communication and stakeholder management across levels.
• Experience managing high-value client accounts and analytics tools.

Responsibilities

• Build and sustain high-impact client partnerships with strategic alignment.
• Drive client satisfaction through proactive solutions and elevated experiences.
• Champion policy compliance, performance management, and employee growth initiatives.
• Collaborate with senior leaders and cross-functional teams to optimize operations.
• Anticipate challenges, leverage data-driven insights, and lead improvements.
• Design retention and growth strategies to strengthen client relationships.

Skills

Leadership

Performance management

Stakeholder management

Data-driven decision making

Conflict resolution

Negotiation

Tools

Microsoft 365

CRM systems

Analytics tools

Job description

You’re in the right place! If you’re applying for the Team Leader role, this is the correct link.

Please note that the internal title for this role is Client and Employee Success Supervisor

Job Overview:

We are seeking a dynamic Client and Employee Success Supervisor to lead with impact — strengthening client partnerships, elevating service delivery, and driving team growth. This role calls for a proactive leader who excels at solving challenges, inspiring performance, and ensuring service excellence through best practices and strong governance.

Why You’ll Love Working With Us

• Annual Bonus and Salary Reviews
• Comprehensive HMO + 1 free dependent
• 30 days paid leave (vacation, sick and wellness) -with cash conversion
• Real growth —workshops, training and clear career pathways
• Great culture —team events, employee fairs, and monthly games with exciting prizes
• Tenure rewards —milestone gifts at 1, 5 and 10 years
• 2 days weekly rest for a better work-life balance
  

Key Responsibilities

• Build and sustain high-impact client partnerships, ensuring service excellence and strategic alignment.
• Drive client satisfaction through proactive solutions, continuous feedback, and elevated experiences.
• Champion policy compliance, performance management, and employee growth initiatives.
• Collaborate with senior leaders and cross-functional teams to optimize operations and achieve strategic goals.
• Anticipate challenges, leverage data-driven insights, and lead continuous improvement efforts.
• Design retention and growth strategies to deepen client relationships, maximize value, and fuel long-term success.

Qualifications

• 3+ years in a supervisory or leadership rolewith a track record of driving results.
• Proven strength inperformance management, coaching, and talent development through structured feedback.
• Solid expertise in governance, compliance, and executive-level leadership standards.
• Strategic, data-driven decision-maker skilled in conflict resolution and crisis management.
• Exceptional communicator and negotiator with strong stakeholder management across all levels.
• Demonstrated success managing complex, high-value client accounts with advanced proficiency inMicrosoft 365, CRM systems, and analytics tools.
• Experience withAustralian clientsand exposure to global markets considered a strong advantage.
• Willing to work in the office full-time at Arcadia City, Brgy. Ugong, Pasig City. (Monday-Friday, shifting schedule)

Company Overview:

Cybalink Solutions is an Australian-owned outsourcing partner providing world-class operational support to the construction, engineering, and resources industries. We value our people as much as our clients, offering a dynamic, fun, and team-focused workplace with genuine long-term careers.