Client Services Manager | Onsite | Arcovia, Pasig City

CYBALINK SOLUTIONS, INC.; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Annual Bonus and Salary Reviews

Comprehensive HMO + 1 free dependent

30 days paid leave (vacation, sick and

Real growth — workshops, training and

Great culture — team events and prizes

Tenure rewards — milestone gifts

2 days weekly rest for a better work‑l

Job summary

Cybalink Solutions is seeking an experienced Client Services Manager to lead service delivery across assigned accounts, strengthen business partnerships, and support employee success.

The role focuses on strategic leadership, accountability, and continuous improvement, with a full-time on-site presence at Arcovia City, Brgy. Ugong, Pasig City.

You will drive performance through coaching, KPI analysis, and cross-functional collaboration to deliver value for clients and the company.

Qualifications

• Minimum 8 years of managerial experience in account management or related function.
• Proven experience overseeing high-value accounts and stakeholder relationships.
• Strong background in team leadership, coaching, performance management, change management, and conflict resolution.
• Excellent English communication, negotiation, presentation, analytical, and decision-making skills.
• Proficient in Microsoft Office 365, CRM platforms, reporting systems, and analytics tools.
• Willing to work in the office full-time at Arcovia City, Brgy. Ugong, Pasig City (Monday-Friday, shifting schedule).

Responsibilities

• Oversee assigned accounts and ensure services, commitments, and performance standards are consistently delivered.
• Build trusted partnerships with key stakeholders and translate their priorities and feedback into clear internal actions.
• Lead employee performance, coaching, engagement, and development initiatives across supported teams.
• Analyse KPIs, service trends, and operational concerns to improve quality, efficiency, retention, and account growth.
• Coordinate with senior leaders and cross-functional departments to resolve issues, strengthen processes, and deliver sustainable outcomes.

Skills

Leadership

Stakeholder management

English communication

Analytical thinking

Negotiation

Tools

Microsoft Office 365

CRM platforms

Reporting systems

Analytics tools

Job description

Role Overview:

We are seeking an experienced Client Services Manager to lead service delivery, strengthen business partnerships, and support the success of employees across assigned accounts.

This role is ideal for a strategic and people-focused leader who can connect business priorities with team performance, improve the way services are delivered, and build long-term value through strong collaboration, accountability, and continuous improvement.

Why You’ll Love Working With Us

• Annual Bonus and Salary Reviews

• Comprehensive HMO + 1 free dependent

• 30 days paid leave (vacation, sick and wellness) -with cash conversion

• Real growth —workshops, training and clear career pathways

• Great culture —team events, employee fairs, and monthly games with exciting prizes

• Tenure rewards —milestone gifts at 1, 5 and 10 years

• 2 days weekly rest for a better work-life balance

Key Responsibilities:

• Oversee assigned accounts and ensure services, commitments, and performance standards are consistently delivered.

• Build trusted partnerships with key stakeholders and translate their priorities and feedback into clear internal actions.

• Lead employee performance, coaching, engagement, and development initiatives across supported teams.

• Analyse KPIs, service trends, and operational concerns to improve quality, efficiency, retention, and account growth.

• Coordinate with senior leaders and cross-functional departments to resolve issues, strengthen processes, and deliver sustainable outcomes.

Qualifications:

• Minimum8years of managerial experience in account management, service delivery, customer success, outsourcing, or a related function.

• Proven experience overseeing high-value accounts, stakeholder relationships, service performance.

• Strong background in team leadership, coaching, performance management, change management, and conflict resolution.

• Excellent English communication, negotiation, presentation, analytical, and decision‑making skills.

• Proficient in Microsoft Office 365, CRM platforms, reporting systems, and analytics tools; international stakeholder experience is highly advantageous.

• Willing towork in the office full‑timeatArcovia City, Brgy. Ugong, Pasig City. (Monday‑Friday, shifting schedule)

About Cybalink Solutions:

Cybalink Solutionsis an Australian-owned outsourcing partner providing world-class operational support to the construction, engineering, and resources industries. We value our people as much as our clients, offering a dynamic, fun, and team-focused workplace with genuine long‑term careers.