Team Lead – Internal Audit & Risk Insurance

Bon Secours; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

HMO coverage

Retirement plan

Work From Home allowance

Wellness allowance

Paid vacation

Job summary

Bon Secours Mercy Health in the Philippines seeks a Supervisor, Internal Audit and Risk & Insurance to lead the Manila team within GBS. You will oversee day-to-day operations, align with Stateside leadership, and ensure quality service delivery while supporting peak workloads.

The role combines frontline audit work with people leadership, process improvement, and technology-enabled controls, requiring CPA/CIA/CISA and at least 7 years in internal audit or risk management.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, or related discipline (required)
• 7 years of direct experience in Internal AuditorRisk Management (required)
• Experience supporting healthcare operations or healthcare-related organizations (required)
• Experience leading teams or serving in a supervisory/lead capacity (required)
• Experience supporting U.S.-based operations or shared services environments (preferred)

Responsibilities

• Lead and develop a team of Internal Audit and Risk & Insurance professionals, ensuring high performance, accountability, and engagement
• Serve as the primary escalation point for operational, audit, and risk-related questions and issues within the GBS team
• Partner with Stateside Internal Audit and Risk & Insurance leadership to align priorities, service expectations, and operational standards
• Oversee day-to-day workflow management, intake, prioritization, and resource allocation across Internal Audit and Risk & Insurance support activities
• Monitor team performance through KPIs, SLAs, audit timelines, dashboards, and operational reporting; identify trends and implement process improvements
• Provide coaching, mentoring, and development support for GBS team members, including performance management and career development activities
• Support execution of Internal Audit operational strategy, including process optimization, standardization, reporting enhancements, and technology utilization
• Provide hands‑on support by stepping into Internal Audit work during peak periods, staffing gaps, or critical initiatives
• Support non‑complex Internal Audit activities including testing, issue follow‑up, walkthrough documentation, process documentation, audit planning support, and reporting activities
• Oversee and support Risk & Insurance operational processes and coordination activities as assigned
• Lead or support special projects including operational improvements, transition activities, system implementations, and scalability initiatives
• Ensure adherence to organizational policies, internal controls, confidentiality requirements, and professional standards

Skills

Leadership

Strategic Thinking

Auditing Knowledge

Internal Controls

Problem Solving

Stakeholder Management

Process Improvement

Data & Dashboards

Communication

Professionalism

Prioritization

Flexibility

Education

Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management

CPA, CIA, or CISA (Required)

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Primary Function/General Purpose of Position:

The Supervisor, Internal Audit and Risk & Insurance is responsible for overseeing day-to-day operations across Internal Audit and Risk & Insurance support functions within the Global Business Services (GBS) organization. This role serves as the primary people leader for Manila-based Internal Audit and Risk & Insurance team members, ensuring efficient service delivery, operational alignment, and achievement of quality standards. The Supervisor partners closely with Stateside leadership to drive consistency, scalability, and continuous improvement across audit and risk operations. In addition to leadership responsibilities, this role is expected to step into Internal Audit work as needed to support workloads, audit timelines, staffing gaps, and critical initiatives. This role supports both operational execution and the continued expansion of GBS capabilities supporting stateside teams.

Essential Job Functions:

• Lead and develop a team of Internal Audit and Risk & Insurance professionals, ensuring high performance, accountability, and engagement

• Serve as the primary escalation point for operational, audit, and risk-related questions and issues within the GBS team

• Partner with Stateside Internal Audit and Risk & Insurance leadership to align priorities, service expectations, and operational standards

• Oversee day-to-day workflow management, intake, prioritization, and resource allocation across Internal Audit and Risk & Insurance support activities

• Monitor team performance through KPIs, SLAs, audit timelines, dashboards, and operational reporting; identify trends and implement process improvements

• Provide coaching, mentoring, and development support for GBS team members, including performance management and career development activities

• Support execution of Internal Audit operational strategy, including process optimization, standardization, reporting enhancements, and technology utilization

• Provide hands‑on support by stepping into Internal Audit work during peak periods, staffing gaps, or critical initiatives

• Support non‑complex Internal Audit activities including testing, issue follow‑up, walkthrough documentation, process documentation, audit planning support, and reporting activities

• Oversee and support Risk & Insurance operational processes and coordination activities as assigned

• Lead or support special projects including operational improvements, transition activities, system implementations, and scalability initiatives

• Ensure adherence to organizational policies, internal controls, confidentiality requirements, and professional standards

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform otherjob-relatedduties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• CPA, CIA, or CISA (Required)

• CPHRM(Preferred at hire; Required within 3 years of hire)

Education

• Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, or related discipline (required)

Work Experience

• 7 years of direct experience in Internal AuditorRisk Management(required)

• Experience supporting healthcare operations or healthcare-related organizations (required)

• Experience leading teams or serving in a supervisory/lead capacity (required)

• Experience supporting U.S.-based operations or shared services environments (preferred)

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

XNot applicable to this position

WorkingConditions

This section addresses the physical environment in which the employee will perform the work. Please identifyALLworking conditions that apply to the role.

XPeriods of high stress and fluctuating workloads may occur.

XLong-distance or air travel as needed- not to exceed 10% travel.

XGeneral office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be required to use physical restraints.

May be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

XMay have periods of constant interruptions.

XRequired to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

____Other:

____ Not applicable to this position

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.)X

Push/ Pull (0-50 lbs.)X

Push/ Pull (50-100 lbs.)X

Stoop, KneelX

CrawlingX

ClimbingX

BalanceX

BendingX

Work Position

Frequency 0% 1-33% 34-66% 67-100%

SittingX

WalkingX

StandingX

Additional Physical Requirements/Hazards

This section addresses the additional physical requirements/hazards on the associate in the role. Please identifyALLadditional physical requirements/hazards.

Physical Requirements -

Select if a physical requirement for this job.

XManual dexterity (eye/hand coordination)

Perform shift work

Maneuver weight of patients

XHear alarms/telephone/audio recordings

Reach above shoulder

Repetitive arm/hand movements

XFinger Dexterity

Color Vision

Acuity – far

XAcuity – near

____ Not applicable to this position

Hazards -

Select if a potential hazard for this job.

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Other:

XNot applicable to this position

Skills

• Strong leadership and team management capabilities

• Ability to operate both strategically and tactically

• Strong understanding of internal audit methodologies, risk management practices, and operational processes

• Knowledge of internal controls, audit documentation, issue remediation, and process improvement methodologies

• Strong problem-solving and decision-making skills

• Excellent stakeholder management across matrixed organizations

• Process improvement and continuous improvement mindset

• Data-driven with experience in reporting, metrics, and dashboarding

• Strong communication skills with ability to engage leaders and operational stakeholders

• High level of professionalism and discretion in handling confidential information

• Ability to prioritize and manage multiple competing priorities and deadlines

• Willingness to flex across responsibilities and “step in” to execute work when needed

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission‑driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Operational Excellence - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation,...