Team Lead – Internal Audit and Risk

Bon Secours Mercy Health; Philippines; Hybrid; PHP 1,674,000 - 2,567,000; Full time

Benefits offered by this job

Comprehensive HMO and health benefits

Retirement plan

Group life and accident insurance

Work From Home allowance

Job summary

Bon Secours Mercy Health Global Business Services - Manila is seeking a Team Lead - Internal Audit and Risk to guide audit and risk operations in support of U.S.-based healthcare teams. You will lead a team, drive continuous improvements, and ensure compliance with controls and regulatory standards.

This role provides hands-on audit support during peak periods and coordinates with global leaders to align priorities and service expectations.

Qualifications

• Bachelor's degree in a related field is required.
• 7 years of internal audit or risk management experience required.
• Experience supporting healthcare operations and US-based shared services preferred.
• CPA / CIA / CISA or related certifications are preferred or required within 3 years.

Responsibilities

• Lead and develop a team of internal audit and risk professionals to drive performance and engagement.
• Coordinate with US-based leaders to align priorities, standards and service expectations.
• Manage daily operations including workflow intake, prioritization and resource allocation.
• Perform testing, documentation, issue follow-up and reporting support during audits.
• Drive continuous process improvements across audit and risk workflows.

Skills

Team leadership

Internal audit

Risk management

Healthcare operations

US-based operations exposure

Education

Bachelor's degree in Accounting, Finance, Business Administration, Risk Management or related field

Tools

CPA

CIA or CISA

Job description

Who we are

At Bon Secours Mercy Health Global Business Services - Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job Summary

The Team Lead - Internal Audit and Risk is responsible for leading audit and risk operations and ensuring high-quality service delivery that supports organizational compliance and business objectives. Operating within a Global Business Services environment, this role drives operational alignment, supports U.S.-based healthcare teams and enables scalable audit and risk management practices through leadership, process improvement and hands-on execution.

What you’ll do

• Lead and develop a team of internal audit and risk professionals to drive performance, accountability and engagement

• Serve as the escalation point for audit, operational and risk-related issues within the team

• Collaborate with U.S.-based internal audit and risk leaders to align priorities, standards and service expectations

• Manage daily operations including workflow intake, prioritization and resource allocation

• Monitor and analyze key performance indicators, service level agreements and audit timelines to ensure delivery excellence

• Identify trends and implement continuous process improvements across audit and risk workflows

• Coach and mentor team members, supporting performance management and career development

• Support execution of audit strategy including process standardization, reporting enhancements and technology use

• Provide hands-on audit support during peak periods, staffing gaps or critical initiatives

• Perform audit activities such as testing, documentation, issue follow-up and reporting support

• Oversee risk and insurance-related operational processes and coordination activities

• Lead or support projects including transitions, system implementations and scalability initiatives

• Ensure compliance with internal controls, regulatory standards and confidentiality requirements

What you’ll need

Experience

• 7 years of experience in internal audit or risk management required

• Experience supporting healthcare operations or healthcare-related organizations required

• Experience in a supervisory or team leadership role required

• Experience supporting U.S.-based operations or shared services environments preferred

Education

• Bachelor's degree in Accounting, Finance, Business Administration, Risk Management or related field required

Certifications

• Certified Public Accountant (CPA) required or Certified Internal Auditor (CIA) - Institute of Internal Auditors required or Certified Information Systems Auditor (CISA) - ISACA required

• Certified Professional in Healthcare Risk Management (CPHRM) - American Hospital Association preferred at hire, required within 3 years

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance and wellness allowance

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model based on role and business need

• Mission-driven culture events, outreach and service opportunities

• Learning and development programs, mentorship and career growth pathways

• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.