Manager, Nursing Workforce Optimization Scheduling

Bon Secours; Philippines; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

HMO medical coverage

Retirement plan

Work from home allowance

Hybrid/onsite/virtual options

Job summary

Bon Secours Mercy Health seeks a strategic Manager, Workforce Optimization to lead the Resource Optimization Center and centralized scheduling across a global captive center.

You will drive labor utilization, capacity planning, and workforce forecasting while partnering with clinical, operational, HR, and finance leaders to improve performance and service delivery in a flexible hybrid/work model.

Qualifications

• 7+ years of experience in workforce management, staffing operations, scheduling operations, healthcare operations, BPO, GBS, or shared services environments.
• 7+ years of leadership or management experience overseeing operational teams.
• RN license or UKG certification is preferred.

Responsibilities

• Provide leadership for ROC and centralized scheduling operations within a global captive center environment.
• Ensure scheduling support services across departments and operational areas.
• Establish performance standards and service expectations aligned with organizational goals.
• Monitor daily operations for productivity, quality, service levels, and consistency.
• Lead and develop experts, schedulers, and operational staff.
• Develop workforce optimization strategies to maximize labor utilization and scheduling efficiency.
• Oversee staffing allocations, scheduling workflows, capacity planning, and resource balancing.
• Partner with leaders on staffing models, forecasting, and labor management.

Skills

English proficiency

Education

Bachelor's degree in business administration or related field

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Primary Function:

The Manager, Workforce Optimizationis responsible forproviding strategic and operational leadership for Resource Optimization Center (ROC) and centralized schedulingfunctionsGBS supporting Bon Secours Mercy Health. This role oversees workforce optimization initiatives focused on maximizing resourceutilization, improving operational efficiency, enhancing scheduling effectiveness, and ensuring consistent service delivery across supported operations.

The Manager partners with operational, clinical, and administrative leadership to develop and implement workforce strategies, staffing models, scheduling processes, and performance improvement initiatives that align with organizational goals. This role is accountable for operational performance, service excellence, KPI management, workforce planning, and continuous improvement across centralized staffing and scheduling services.

Operational Leadership

• Provide leadership and oversight for Resource Optimization Center (ROC) and centralized scheduling operations within a global captive center environment.

• Ensure efficient and effective scheduling support services across supported departments and operational areas.

• Establish operational goals, performance standards, and service expectations aligned with organizational objectives.

• Monitor daily operations to ensure productivity, quality, service levels, and operational consistency.

• Lead and developexperts, schedulers, and operational support staff.

Workforce Optimization & Resource Management

• Develop and implement workforce optimization strategies to maximize laborutilization, staffing efficiency, and scheduling effectiveness.

• Oversee staffing allocation processes, scheduling workflows, capacity planning, and resource balancing activities.

• Partner with operational leaders to support staffing models, workforce forecasting, and labor management initiatives.

• Analyze operational trends and workforce metrics to identify optimization opportunities and operational risks.

• Support enterprise workforce planning and centralized staffing initiatives.

Performance Management & KPI Oversight

• Establish,monitor, and manage key performance indicators (KPIs), service level agreements (SLAs), and operational benchmarks.

• Review operational reporting and analytics to assess performance, productivity, resourceutilization, and service quality.

• Drive accountability for achieving operational targets and continuous improvementobjectives.

• Present operational performance updates, trends, and recommendations to leadership stakeholders.

• Utilize data-driven decision-making to improve operational outcomes and workforce efficiency.

Process Improvement & Strategic Initiatives

• Lead process improvement initiatives focused on operational efficiency, standardization, automation, and customer service enhancement.

• Identifyworkflow gaps, operational inefficiencies, and process improvement opportunities using operational data and stakeholder feedback.

• Support implementation and optimization of workforce management, scheduling, and operational technologies.

• Participate in organizational initiatives, transitions, and operational transformation efforts.

• Promote best practices and operationalstandardizationacross teams and functions.

Collaboration & Stakeholder Engagement

• Collaborate with clinical, operational, HR, finance, and administrative leaders to support workforce and scheduling needs.

• Serve as a key operational partner for centralized staffing and scheduling strategy discussions.

• Facilitate communication and coordination across domestic and global operational teams.

• Build strong relationships with stakeholders to ensure alignmentonoperational priorities and service expectations.

Compliance & Quality Assurance

• Ensure compliance with organizational policies, workforce management standards, labor guidelines, and operational procedures.

• Oversee quality assurance activities and operational audits related to staffing and scheduling processes.

• Maintainaccurateoperational documentation, workflows, and reporting standards.

• Support risk mitigation and issue escalation processes related to workforce operations.

Licensing/Certification

Licensure/Certification Preferred:Registered Nurse (RN), UKG Certified

Education

Required Minimum Education:Bachelor's Degree in businessadministration,statistics, mathematics, industrial engineering,healthcare administration,managementor related field

Work Experience

Minimum Years and Type of Experience Required:
7+ years of experience in workforce management, staffing operations, scheduling operations, healthcare operations,BPO,GBS,or shared services environments.

7+ years of leadership or management experience overseeing operational teams.
Experience in a healthcare environment supporting hospitaloperations preferred

Experience withworkforce planning methodologies, labor optimization strategies, and operational forecasting.

Language

Required: English
Preferred: Spanish or other languages

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Administration - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at @bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.