Compliance Supervisor

Bon Secours; Philippines; Remote; PHP 1,000,000 - 1,200,000; Full time

Benefits offered by this job

HMO medical coverage

Work From Home allowance

Paid vacation and sick leave

SSS/PhilHealth/Pag-IBIG

Hybrid/onsite/virtual arrangements

Learning and development programs

Job summary

Bon Secours Mercy Health in Manila seeks a Compliance Supervisor to lead the local compliance team, coordinating with U.S.-based leaders to ensure service levels and operational consistency across the shared services environment.

You will oversee staffing, onboarding, coaching, training, and performance management, while safeguarding confidential information and regulatory compliance. The role includes driving process improvements and fostering a culture of accountability.

Qualifications

• Bachelor’s degree required; master’s preferred in a related field.
• 5+ years of healthcare compliance experience required.
• Experience leading teams and supervising staff required.
• Experience supporting U.S.-based operations or shared services preferred.

Responsibilities

• Lead Manila-based Compliance team and coach members.
• Partner with U.S.-based Compliance leadership on staffing and priorities.
• Monitor performance metrics, SLAs, and quality outcomes.
• Conduct regular meetings, coaching, and development planning.
• Address employee relations issues with HR and leadership.
• Identify and implement workflow and process improvements.
• Maintain compliance with policies and confidentiality standards.

Skills

Leadership

People management

Stakeholder management

Process improvement

Problem solving

Communication

Data-driven

Attention to confidentiality

Strategic and tactical thinking

Education

Bachelor’s Degree in public health, allied health, health services administration, business administration, or related fields

Master’s degree in public health, allied health, business administration, or related fields

Tools

Microsoft Office Suite

EMR systems

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Job summary

The Compliance Supervisor is responsible for providing day-to-day people leadership and operational oversight for Manila-based Compliance team members. This role partners closely with U.S.-based Compliance leaders to ensure effective team performance, operational consistency, and adherence to service expectations and established SLAs. The Supervisor is accountable for workforce management activities including training, onboarding, coaching, performance management, staffing, associate engagement, and professional development.

Essential functions

• Demonstrate expertise in Compliance and lead, coach, and develop Manila-based Compliance team members supporting U.S.-based Compliance operations.
• Lead the Compliance Generalist team, including performance management, goal setting, career development, escalation point, and employee engagement activities.
• Partner with stateside Compliance leadership to align staffing support, operational priorities, service expectations, and escalation management processes.
• Monitor team performance, productivity, SLAs, quality outcomes, and operational metrics to ensure delivery expectations are achieved.
• Facilitate regular team meetings, coaching discussions, feedback sessions, and development planning activities.
• Address employee relations matters, attendance concerns, performance issues, and escalation items in partnership with HR and leadership as appropriate.
• Identify operational improvement opportunities and support implementation of standardized workflows, process enhancements, and scalability initiatives.
• Foster a culture of compliance, accountability, professionalism, collaboration, and continuous improvement across the GBS Compliance team.
• Ensure adherence to organizational policies, confidentiality standards, compliance expectations, and operational procedures.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• Bachelor’s Degree in public health, allied health degrees, health services administration, business administration or any related fields (required)
• Master’s degree in public health, allied health degrees, business administration or any related fields (preferred)

Required licensing and certifications

• Certified in Healthcare Compliance – Health Care Compliance Association (preferred)

Experience

• 5+ years of experience in healthcare compliance (required)
• 5+ Experience leading teams or serving in a supervisory/lead capacity (required)
• Experience supporting U.S.-based operations or shared services environments (preferred)

Skills and abilities

• Maintain working knowledge of key healthcare regulations (HIPAA, CMS, OIG, Stark, Anti-Kickback, etc.)
• Strong leadership and team management capabilities
• Ability to operate both strategically and tactically
• Strong problem-solving and decision-making skills
• Excellent stakeholder management across matrixed organizations
• Process improvement and continuous improvement mindset
• Data-driven with experience in reporting, metrics, and dashboarding
• Strong communication skills with ability to engage leaders and operational stakeholders
• High level of professionalism and discretion in handling confidential information
• Ability to prioritize and manage multiple competing priorities and deadlines
• Willingness to flex across responsibilities and “step in” to execute work when needed
• Demonstrate proficiency in Microsoft Office Suite.
• Navigate electronic medical record systems to retrieve and review relevant documentation
• Build trust and credibility with peers and operational staff.
• Adapt to shifting priorities and changing regulatory requirements.
• Maintain confidentiality and demonstrate ethical judgment.

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Compliance - Corp Responsibility - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at [e-mail]. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.