Process Design Specialist

Bon Secours; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO medical coverage

Work From Home allowance

Wellness allowance

Paid vacation and sick leave

Government-mandated benefits

Job summary

Bon Secours Mercy Health is seeking a Process Documentation Specialist to support Discern, Design, and Build phases of transformation. You will document current-state processes, translate requirements into structured workflows, and create standardized SOPs and training materials to enable migration to GCC operations.

Applicants should have a Bachelor’s degree in a relevant field, 4 years of process analysis experience, and familiarity with BPMN/Visio.

Qualifications

• Bachelor’s degree in Business, Operations, Engineering, Communications, or related field (required).
• Master’s degree (preferred).
• Lean Six Sigma Yellow or Green Belt (preferred).
• BPM or process mapping certification (preferred).
• Instructional Design or Training Certification (preferred).

Responsibilities

• Maps and documents current-state processes and workflows.
• Captures requirements, inputs, outputs, and operational considerations with stakeholders.
• Identifies inefficiencies, risks, and standardization opportunities.
• Supports future-state design and service delivery considerations.
• Applies global taxonomy and enterprise standards across outputs.
• Develops SOPs, process documentation, and job aids.
• Creates training materials to support GCC onboarding and knowledge transfer.
• Documents controls, risks, and compliance requirements.
• Maintains document repositories and version control.
• Collaborates with Design, Build, and Transition teams to ensure readiness.

Skills

Lean Six Sigma

Process analysis

Root cause analysis

Project management

Data-driven decisions

Design thinking

Change management

Stakeholder engagement

Communication skills

Documentation skills

Cross-functional collaboration

Presentation skills

Education

Bachelor’s degree in Business/Operations/Engineering/Communications

Master’s degree

Tools

Visio

BPMN

MS Excel

PowerPoint

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours

40

Work Shift

8pm to 5am (Philippines)

Job summary

Supports the Discern, Design, and Build phases of transformation by documenting current-state processes, contributing to future-state design, and developing standardized documentation and training materials. Translates business requirements into structured process flows, controls, and knowledge assets to enable successful migration to GBS operations. Ensures all process and knowledge outputs are accurate, standardized, and aligned to enterprise frameworks and readiness requirements.

Essential functions

• Conducts detailed process mapping and documentation of current-state workflows, activities, controls, and dependencies.

• Engages with business stakeholders and subject matter experts to capture process requirements, inputs, outputs, and operational considerations.

• Identifies inefficiencies, risks, and opportunities for standardization to support transformation and migration initiatives.

• Supports development of future-state process designs, including workflows, roles, handoffs, and service delivery considerations aligned to enterprise standards.

• Applies global process taxonomy, naming conventions, and frameworks to ensure consistency across all process and design outputs.

• Develops and maintains SOPs, process documentation, work instructions, and job aids aligned to approved designs and enterprise standards.

• Creates and updates training materials and knowledge assets to support onboarding and knowledge transfer to GCC teams.

• Documents process controls, risks, and compliance requirements to support governance and audit readiness.

• Ensures accuracy, completeness, and quality of all documentation and knowledge materials prior to transition.

• Maintains document repositories, version control, and organization of all process and knowledge materials.

• Collaborates with Design, Build, and Transition teams to ensure documentation and knowledge assets support readiness and execution requirements.

• Identifies gaps or inconsistencies in process documentation or design and escalates for resolution.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• Bachelor’s degree required (Business, Operations, Engineering, Communications, or related field (required))
• Master’s degree (preferred)

Required licensing and certifications

Preferred:

• Lean Six Sigma Yellow or Green Belt
• BPM (Business Process Management) or process mapping certification
• Instructional Design or Training Certification

Experience

• 4 years of experience in process analysis, operations, transformation, documentation, or shared services environments (required)
• 8 years of experience in process analysis, operations, transformation, documentation, or shared services environments (preferred)
• Experience with process mapping, workflow documentation, or business process analysis (required)
• Experience developing SOPs, training materials, or knowledge assets (required)Experience supporting process improvement or transformation initiatives (required)
• Experience in global business services, BPO, or GCC environments (preferred)

Skills and abilities

• Lean and Six Sigma methodologies
• Process analysis and reengineering
• Root cause analysis and problem solving (Define, Measure, Analyze, Improve/Change, Control (DMAIC), Plan, Do, Check, Act (PDCA), Eight Disciplines of Problem Solving (8D))
• Project management and facilitation
• Data-driven decision making and performance reporting
• Innovation and design thinking frameworks
• Strong analytical and critical-thinking skills
• Change leadership and stakeholder influence
• Collaboration and cross-functional engagement
• Excellent communication and presentation skills
• Continuous learning and growth mindset
• Process mapping and documentation tools (Visio, BPMN, or equivalent)
• Strong analytical and problem-solving skills
• SOP development and knowledge management practices
• Instructional design and training material development
• Understanding of process design, standardization, and governance concepts
• Attention to detail and documentation quality
• Basic understanding of controls, risk, and compliance considerations
• Strong communication and stakeholder engagement skills
• Ability to work in a cross-functional and matrixed environment

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department

Operational Excellence - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at ••••@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.