Team Lead- Compliance

Bon Secours; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

HMO coverage

WFH allowance

Wellness allowance

Vacation leave

PhilHealth & Pag-IBIG benefits

Hybrid/onsite options

Career growth & mentorship

Job summary

Bon Secours Mercy Health is seeking a Compliance Supervisor in Manila to lead the local Compliance team and partner with U.S.-based leaders to ensure service quality and adherence to SLAs. The role emphasizes workforce management, coaching, and development within a healthcare compliance environment.

The candidate will drive operational improvements, manage escalations with HR, and uphold policies while fostering a culture of ethics and accountability across the GBS Compliance group.

Qualifications

• Bachelor’s degree is required.
• At least 5+ years of healthcare compliance experience.
• Experience leading teams or supervisory roles is required.
• Experience supporting U.S.-based operations or shared services is preferred.

Responsibilities

• Lead and coach Manila-based Compliance team.
• Partner with U.S.-based leadership to align priorities and SLAs.
• Monitor performance against SLAs and quality metrics.
• Manage staffing, onboarding, and staff development.
• Address employee relations and escalation through HR.
• Identify opportunities to improve workflows and scalability.
• Foster a culture of compliance and continuous improvement.

Skills

Healthcare compliance

Leadership

Stakeholder management

Process improvement

Data analysis

Microsoft Office

EMR navigation

Confidentiality

Regulatory knowledge

Prioritization

Education

Bachelor’s degree in Public Health/ Allied Health/ Health Services Administration/ Business Administration

Master’s degree (preferred)

Tools

EMR systems

Microsoft Office

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Primary Function/General Purpose of Position:

The Compliance Supervisor is responsible for providing day-to-day people leadership and operational oversight for Manila-based Compliance team members. This role partners closely with U.S.-based Compliance leaders to ensure effective team performance, operational consistency, and adherence to service expectations and established SLAs. The Supervisor is accountable for workforce management activities including training, onboarding, coaching, performance management, staffing, associate engagement, and professional development.

Essential Job Functions:

• Demonstrate expertise in Compliance as well as lead, coach, and develop Manila-based Compliance team members supporting U.S.-based Compliance operations.

• Serve as the primary people leader for the Compliance Generalist team, including performance management, goal setting, career development, escalation point, and employee engagement activities.

• Partner with stateside Compliance leadership to align staffing support, operational priorities, service expectations, and escalation management processes.

• Monitor team performance, productivity, SLAs, quality outcomes, and operational metrics to ensure delivery expectations are achieved.

• Facilitate regular team meetings, coaching discussions, feedback sessions, and development planning activities.

• Address employee relations matters, attendance concerns, performance issues, and escalation items in partnership with HR and leadership as appropriate.

• Identify operational improvement opportunities and support implementation of standardized workflows, process enhancements, and scalability initiatives.

• Foster a culture of compliance, accountability, professionalism, collaboration, and continuous improvement across the GBS Compliance team.

• Ensure adherence to organizational policies, confidentiality standards, compliance expectations, and operational procedures.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Certified in Healthcare Compliance – Health Care Compliance Association (preferred)

Education

• Bachelor’s Degree in Public Health, Allied Health degrees, Health Services Administration, Business Administration or a Related Field (required)

• Master’s Degree in Public Health, Allied Health degrees, Business Administration or a Related Field (preferred)

Work Experience

• 5+ years of experience in healthcare compliance (required)

• 5+ Experience leading teams or serving in a supervisory/lead capacity (required)

• Experience supporting U.S.-based operations or shared services environments (preferred)

Training

Language

None

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

XNot applicable to this position

Working Conditions

This section addresses the physical environment in which the employee will perform the work. Please identify ALL working conditions that apply to the role.

XPeriods of high stress and fluctuating workloads may occur.

XLong-distance or air travel as needed- not to exceed 10% travel.

XGeneral office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be required to use physical restraints.

May be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

XMay have periods of constant interruptions.

XRequired to travel to off-site locations, occasionally in adverse weather conditions.

XProlonged periods working alone.

____Other:

____ Not applicable to this position

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

This section addresses the physical demands and work position of the associate in the role. Please identify the frequencies for ALL physical requirements for each physical demand and work position below.

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.)X

Push/ Pull (0-50 lbs.)X___

Push/ Pull (50-100 lbs.)X

Stoop, KneelX

CrawlingX

ClimbingX

BalanceX

BendingX

Work Position

Frequency 0% 1-33% 34-66% 67-100%

SittingX

WalkingX

StandingX

Additional Physical Requirements/Hazards

This section addresses the additional physical requirements/hazards on the associate in the role. Please identify ALL additional physical requirements/hazards.

Physical Requirements - Select if a physical requirement for this job.

XManual dexterity (eye/hand coordination)

Perform shift work

Maneuver weight of patients

XHear alarms/telephone/audio recordings

Reach above shoulder

Repetitive arm/hand movements

XFinger dexterity

Color Vision

Acuity – far

XAcuity– near

____ Not applicable to this position

Hazards - Select if a potential hazard for this job.

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Other:

XNot applicable to this position

Skills

• Maintain working knowledge of key healthcare regulations (HIPAA, CMS, OIG, Stark, Anti-Kickback, etc.)

• Strong leadership and team management capabilities

• Ability to operate both strategically and tactically

• Strong problem-solving and decision-making skills

• Excellent stakeholder management across matrixed organizations

• Process improvement and continuous improvement mindset

• Data-driven with experience in reporting, metrics, and dashboarding

• Strong communication skills with ability to engage leaders and operational stakeholders

• High level of professionalism and discretion in handling confidential information

• Ability to prioritize and manage multiple competing priorities and deadlines

• Willingness to flex across responsibilities and "step in" to execute work when needed

• Demonstrate proficiency in Microsoft Office Suite.

• Navigate electronic medical record systems to retrieve and review relevant documentation

• Build trust and credibility with peers and operational staff.

• Adapt to shifting priorities and changing regulatory requirements.

• Maintain confidentiality and demonstrate ethical judgment.

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Operational Excellence - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at @bsmhealth.org. We will work with you to provide appropriate...