Team Lead - Customer-Driven Ops & Performance

United Internet AG; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Unlimited commission

Generous paid time off

Healthcare and Life Insurance coverage

Engagement activities and work-life‑or

Training and Development

Job summary

IONOS in Cebu City seeks an experienced Team Lead to steer a customer-focused team, drive performance, and mentor staff. You will coordinate daily operations, ensure high service levels, and collaborate with cross-functional teams in a dynamic, multinational tech environment.

The role offers competitive compensation, comprehensive benefits, and opportunities for growth within a leading European hosting provider.

Qualifications

• 3-5 years team lead experience
• Education or training in Computer Science, IT or equivalent experience
• Excellent English verbal and written communication skills

Responsibilities

• Ensure customer orientation and productivity of employees.
• Provide orientation and set correct company expectations for employees.
• Main contact for work-related needs of employees.
• Address concerns and issues pertaining to account support and performance.
• Submit team performance reports and address performance issues.
• Process and submit operational and administrative tasks on time.
• Create and implement team or individual action plans to drive performance.
• Meet attendance and performance targets.
• Conduct coaching and mentoring for team development.
• Interact with different teams and attend updates/meetings.
• Lead monthly retention activities to boost camaraderie.
• Be service oriented and ensure customer satisfaction.
• Proactively improve internal procedures.
• Conduct interviews for potential new agents.

Skills

Team lead experience

Education

Education or training in Computer Science, IT or equivalent experience

Job description

IONOS in Cebu City seeks an experienced Team Lead to steer a customer-focused team, drive performance, and mentor staff. You will coordinate daily operations, ensure high service levels, and collaborate with cross-functional teams in a dynamic, multinational tech environment.

The role offers competitive compensation, comprehensive benefits, and opportunities for growth within a leading European hosting provider.