Team Lead, Cloud Infrastructure & Customer Success

IONOS Group; Cebu City; On-site; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Unlimited commission

Paid time off

Healthcare & life insurance

Engagement activities

Work-life balance

Training & development

Job summary

IONOS in Cebu City, Philippines invites a seasoned Team Lead to guide a dynamic group of agents. You will model customer-centric leadership, set performance expectations, and coordinate cross-team collaboration.

The role emphasizes mentoring, process improvement, and proactive problem resolution to ensure service excellence. Ideal candidates have 3-5 years in team leadership, a background in CS/IT, and outstanding English communication skills.

Qualifications

• 3-5 years Team lead experience
• Education or training in Computer Science , IT or equivalent experience
• Excellent English verbal and written communication skills

Responsibilities

• Ensure customer orientation and productivity of employees and react accordingly when needed.
• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
• Main contact for work-related needs of employees
• Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.
• Submit team performance reports and address performance problems through corrective disciplinary actions.
• Process and submit operational and administrative tasks on a timely manner
• Create and implement team based or individual action plans as needed to drive Performance.
• Meet team attendance and performance targets
• Conduct coaching and mentoring that are essential to the individual and team development
• Interact with different teams and departments within the company.
• Attend official organizational meetings set for updates and discussions
• Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company
• To be service oriented and ensure customer satisfaction
• Continuous pro-active effort towards improving customer satisfaction and our internal procedures
• Conduct interviews for potential new agents or replacement agents

Skills

Team leadership

English communication

Education

Bachelors in CS/IT or equivalent

Job description

IONOS in Cebu City, Philippines invites a seasoned Team Lead to guide a dynamic group of agents. You will model customer-centric leadership, set performance expectations, and coordinate cross-team collaboration.

The role emphasizes mentoring, process improvement, and proactive problem resolution to ensure service excellence. Ideal candidates have 3-5 years in team leadership, a background in CS/IT, and outstanding English communication skills.