Team Lead: Coaching, Delivery & People Growth

Greenhouse Software, Inc.; Cebu City; On-site; PHP 4,926,000 - 6,334,000; Full time

Benefits offered by this job

Generous paid time off

Work-Life Balance

Job summary

IONOS is seeking a Team Lead to manage a dedicated group, ensure service quality and align with company goals. The role emphasizes customer orientation and adherence to performance standards, serving as the main escalation point for staff concerns.

Ideal candidates will have 3–5 years in team leadership, a CS/IT background, and excellent English communication skills. The position supports a collaborative and growth-focused work culture.

Qualifications

• 3-5 years of team lead experience.
• Education or training in Computer Science, IT or equivalent experience.
• Excellent English verbal and written communication skills.

Responsibilities

• Ensure smooth management of a team and achieve the goals set by the company.
• Be the point person and elevation for all concerns.
• Provide orientation and set correct company expectations for employees.
• Main contact for work-related needs of employees.
• Submit team performance reports and address performance problems through corrective actions.
• Meet team attendance and performance targets.
• Conduct coaching and mentoring for individual and team development.

Skills

Team lead experience

English communication

Customer orientation

Education

CS/IT degree or equivalent

Job description

IONOS is seeking a Team Lead to manage a dedicated group, ensure service quality and align with company goals. The role emphasizes customer orientation and adherence to performance standards, serving as the main escalation point for staff concerns.

Ideal candidates will have 3–5 years in team leadership, a CS/IT background, and excellent English communication skills. The position supports a collaborative and growth-focused work culture.