Team Lead

United Internet; Cebu City; Presencial; PHP 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and bonuses

Unlimited commission

Generous paid time off

Healthcare and Life Insurance coverage

Engagement activities and work-life‑or

Training and Development

Descripción de la vacante

IONOS in Cebu City seeks an experienced Team Lead to steer a customer-focused team, drive performance, and mentor staff. You will coordinate daily operations, ensure high service levels, and collaborate with cross-functional teams in a dynamic, multinational tech environment.

The role offers competitive compensation, comprehensive benefits, and opportunities for growth within a leading European hosting provider.

Formación

• 3-5 years team lead experience
• Education or training in Computer Science, IT or equivalent experience
• Excellent English verbal and written communication skills

Responsabilidades

• Ensure customer orientation and productivity of employees.
• Provide orientation and set correct company expectations for employees.
• Main contact for work-related needs of employees.
• Address concerns and issues pertaining to account support and performance.
• Submit team performance reports and address performance issues.
• Process and submit operational and administrative tasks on time.
• Create and implement team or individual action plans to drive performance.
• Meet attendance and performance targets.
• Conduct coaching and mentoring for team development.
• Interact with different teams and attend updates/meetings.
• Lead monthly retention activities to boost camaraderie.
• Be service oriented and ensure customer satisfaction.
• Proactively improve internal procedures.
• Conduct interviews for potential new agents.

Conocimientos

Team lead experience

Educación

Education or training in Computer Science, IT or equivalent experience

Descripción del empleo

About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Qualifications:

• 3-5 years Team lead experience
• Education or training in Computer Science , IT or equivalent experience
• Excellent English verbal and written communication skills

Goals of this role:

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

Responsibilities:

• Ensure customer orientation and productivity of employees and react accordingly when needed.
• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
• Main contact for work-related needs of employees
• Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.
• Submit team performance reports and address performance problems through corrective disciplinary actions.
• Process and submit operational and administrative tasks on a timely manner
• Create and implement team based or individual action plans as needed to drive Performance.
• Meet team attendance and performance targets
• Conduct coaching and mentoring that are essential to the individual and team development
• Interact with different teams and departments within the company.
• Attend official organizational meetings set for updates and discussions
• Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company
• To be service oriented and ensure customer satisfaction
• Continuous pro-active effort towards improving customer satisfaction and our internal procedures
• Conduct interviews for potential new agents or replacement agents

Job and Company Highlights:

• Competitive salary + bonuses + unlimited commission
• Generous paid time off
• Healthcare and Life Insurance coverage on day 1
• Above industry standard company and statutory benefits
• Monthly and Quarterly Engagement Activities
• Work-Life Balance
• Training and Development

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.