Team Lead

1&1 IONOS SE; Cebu City; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

1&1 IONOS SE in Cebu City is seeking an experienced Team Lead to guide a dynamic group and ensure high standards of customer orientation and performance. The role involves coaching, setting expectations, and acting as the main point of contact for employees across multiple teams.

The ideal candidate has 3-5 years of team leadership experience and excellent English communication. This onsite position offers opportunities to grow within a leading European cloud infrastructure provider.

Qualifications

• 3-5 years of team lead experience.
• Education or training in Computer Science, IT or equivalent experience.
• Excellent English verbal and written communication skills.

Responsibilities

• Ensure customer orientation and productivity of employees and react accordingly when needed.
• Provide orientation and set correct company expectations for employees including giving information and reference materials.
• Main contact for work-related needs of employees and address performance issues.
• Submit team performance reports and address performance problems through corrective actions.
• Create and implement team action plans to drive performance and meet attendance targets.
• Interact with different teams and departments within the company.

Skills

Team leadership

English proficiency

Customer orientation

Education

Computer Science / IT training or equivalent

Job description

Tasks

AtIONOS,theleadingEuropeanproviderofcloudinfrastructure,cloudservicesandhostingservices,youwillworktogetherwithawiderangeofteams.Wearecharacterizedbyopenstructures,afriendlyworkingcultureandflathierarchieswithastrongteamspirit.Wefirmlybelievethatworkandfunarecompatible,andofferyoutherightenvironmentforthis.Ourconstantgrowthmeansthatwearealwayslookingfornewcolleagues.BecomepartofIONOS and growwithus.

Qualifications:

• 3-5 years Team lead experience
• Education or training in Computer Science , IT or equivalent experience
• Excellent English verbal and written communication skills

Goals of this role:

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

Responsibilities:

• Ensure customer orientation and productivity of employees and react accordingly when needed.
• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
• Main contact for work-related needs of employees
• Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and
• other departments.
• Submit team performance reports and address performance problems through corrective disciplinary actions.
• Process and submit operational and administrative tasks on a timely manner
• Create and implement team based or individual action plans as needed to drive Performance.
• Meet team attendance and performance targets
• Conduct coaching and mentoring that are essential to the individual and team development
• Interact with different teams and departments within the company.
• Attend official organizational meetings set for updates and discussions
• Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company
• To be service oriented and ensure customer satisfaction
• Continuous pro-active effort towards improving customer satisfaction and our internal procedures
• Conduct interviews for potential new agents or replacement agents

JobandCompanyHighlights:

• Competitivesalary+bonuses+unlimitedcommission
• Generouspaidtimeoff
• HealthcareandLifeInsurancecoverageonday1
• Aboveindustrystandardcompanyandstatutory benefits
• MonthlyandQuarterlyEngagementActivities
• Work-LifeBalance
• TrainingandDevelopment