Team Head

BDO Unibank; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. The Team Head will oversee Customer Contact Centers operations to ensure readiness before the rollout of new products or services.

Key responsibilities include managing capacity, partnering with Product and Center units, and ensuring timely documentation and regulatory compliance, with on-site work at SM North.

Qualifications

• Bachelor’s degree in a relevant field.
• Strong contact center experience in management role, preferably in the Banking and Finance Industry.
• Willing to work onsite in SM North.

Responsibilities

• Monitor, track and forecast work volumes to ensure the unit is well capacitated.
• Build and maintain strong partnerships with Product/System Owners and Contact Center Units to plan, organize, and monitor project completion within timelines.
• Accurate and timely release of relevant documentation for Contact Center use (e.g., PPC, Service Agreement).
• Compliance to legal and regulatory requirements, operating policies and procedures.

Skills

Team leadership

Contact center mgmt

Banking industry knowledge

Education

Bachelor's degree

Job description

Job Description:

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Team Head is responsible in manageing the Customer Contact Centers operational requirements to ensure its readiness to serve BDO customers prior to the implementation of any new product or service.

Key Responsibilities

• Monitor, track and forecast work volumes to ensure the unit is well capacitized
• Build and maintain strong partnerships with Product/System Owners, and Contact Center Units to successfully plan, organize, and monitor completion of all business projects within agreed timelines
• Accurate and timely release of relevant documentation for Contact Center use (ie. PPC, Service Agreement)
• Compliance to legal and regulatory requirements, operating policies and procedures

Qualifications

• Bachelor’s degree relevant to the job
• Strong Contact Center experience in Management role, preferably in the Banking and Finance Industry
• Willing to work onsite in SM North

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.