Shaw: Hiring Consultant - Customer Service

Sutherland; Mandaluyong; On-site; PHP 290,000 - 469,000; Full time

Job summary

Sutherland is seeking a Customer Service Consultant in Manila to join our team. You will handle inbound calls to provide exceptional customer service to consumers and respond to inquiries about products and services, processing payments, or performing general account maintenance.

Multitasking across several applications and basic CRM experience are required, with opportunities to upsell. A High school diploma or GED is required, and prior customer service experience is preferred.

Qualifications

• High school diploma or GED
• Ability to perform at a high level for high volume inbound calls
• Excellent verbal and written communication; reading skills
• Multitasking across several applications; CRM experience preferred
• Basic PC keyboarding skills; basic Microsoft Office experience
• Prior customer service experience preferred

Responsibilities

• Be the point of contact for customers and respond to inquiries
• Answer inbound calls to provide exceptional customer service
• Process payments and perform general account maintenance
• Upsell customers to new products or services when appropriate

Skills

Verbal communication

Written communication

Multitasking

CRM software

Education

High school diploma or GED

Tools

CRM applications

Microsoft Office (Outlook, Word, Excel)

Job description

• Full-time

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply