Davao: Hiring Consultant - Customer Service

Sutherland; Davao City; On-site; PHP 240,000 - 280,000; Full time

Job summary

Sutherland is seeking a Customer Service Consultant in the Philippines to be the primary contact for inbound calls and deliver exceptional service to consumers.

You will respond to inquiries about products and services, process payments, and perform general account maintenance. Upselling to new products or services may be encouraged, requiring strong communication and multitasking skills.

Qualifications

• High school diploma or GED.
• Proven ability to handle high inbound call volume.
• Excellent verbal and written communication skills.
• Multi-tasking across several applications; CRM experience preferred.
• Basic PC keyboarding; MS Office (Outlook, Word, Excel) experience.
• Prior customer service experience preferred.

Responsibilities

• Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
• Respond to inquiries about products and services, processing payments, or performing general account maintenance.
• Upsell customers to new products or services when encouraged.

Skills

Verbal communication

Written communication

CRM software

Multi-tasking

Customer service

Excel basics

Education

High school diploma or GED

Tools

CRM software

Job description

• Full-time

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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